Carlson Toyota Auto Repair Service

Awesome service as always! Thank you Chuck Dennis

Great service

I already filled out the survey.

My truck has been in several times for a hum or howl at 50-70mph. Originally it was under warranty. I was hoping to resolve it then. The service department was unable to find the problem. I recently brought the truck in and I asked them to listen for noise and check fluid level on rear differential. Now what they said they heard and didn't doesn't add up to me. He advised me I needed a new rear differential. I asked what the fluid level was and he said he just found metal in fluid. I asked did he replace the fluid he removed? He said I think he just toped it off. I went home. No new service tag on the windshield. The next day I checked and changed my rear differential fluid. The fill plug was never cracked open. No extra fluid was added. In fact I drained it. I was a full bottle low. It takes almost 4. I brought it to a shop. They put it up. Listened to rear differential with a stethoscope and determined it was the rear passenger wheel bearing. It's fix, noise is gone and I'm back on the road. This could have been resolved under my warranty. Especially the extra warranty I paid extra for. And ended at 100 thousand miles. Which was less than 10 thousand miles ago. I don't think I will be returning to Carlson Toyota for any of my service needs. As I can't really trust what's being said or done. And it really didn't seem like a big thing for your shop to diagnose and repair under warranty. Thanks for your time. At least the money back for diagnosis would be appropriate since you really didn't even accomplish anything. Plus I had to pay for more diff fluid for rear. So the whole thing was a waste of time.

Aaron did a good job explaining things but two hours is too long to wait for an oil change. What are appointments for?

Very happy with great service

I appreciate all of your assistance!

Everyone was pleasing and very helpful

Very amazing people who helped us!

Explained all work completed, Good job done

Your digitized communication with me, the customer is very clumsy to use. So I'd get videos and docs from the tech that said when they got approval from me they'd start the repair job, but there were no instructions how to send that approval. I texted my approval by responding to your text, but I couldn't tell if that was OK. I had to wait and hope someone had read that text. This was not Scott's fault, but the fault of mgt at Carlson's.

Great service and great communication. No issues

My main purpose of having my vehicle in was to figure out the water leak on my vehicle but you guys couldn’t even find where the leak was coming from.

Thank you

Excellent work! I'm very happy with the work they did on my vehicle today.

Always friendly and professional, makes every visit great!

Scott was very helpful & went above and beyond to correct an issue from a previous visit. He made me feel like a valued customer. Thanks to Scott!!!

Neil was very helpful! He solved my car problem.

I am very thankful Neil took the time to diagnose my van and fix the problems it was having

Professional and knowledgeable communications. No BS.