After my most recent service visit, the remote start no longer works, and the heated seats were unplugged because they were, according to the technicians notes, "in the wrong spot". These two features were aftermarket, but they were installed at this Toyota dealership.
I would like to have these things fixed, as they were the reason I purchased the car in the first place. Brandon was great, as communicative as he could be with the information he knew.
1/1/2026
Jolene V. VERIFIED CUSTOMER
Nicholas was very professional explaining the steps needed for the maintenance of my vehicle this morning.
Thank you and a Happy New Year to all the personal at Toyota Coon Rapids.
1/1/2026
Pamela F. VERIFIED CUSTOMER
Fast, great service
1/1/2026
Theodore S. VERIFIED CUSTOMER
Quick professional service!
12/31/2025
Donta R. VERIFIED CUSTOMER
Neil was phenomenal! Thank you for your expertise and exceptional customer service.
12/31/2025
David C. VERIFIED CUSTOMER
The biggest problem I had was I called twice on Monday once around 2:00 between 2:00 and 2:30 p.m. and again around 5:30 or so both times I was directed to the service department where I was told that someone would get in touch with me call me back I never received any calls back either day. By Monday morning I was pretty anxious about getting the car back or having transportation for my crucial doctor appointment. It all turned out fine but it was very maddening to not get a response back either of those times. Last but not least I forgot to bring the $100 coupon for having worked on that was more than $1,000 so that's my loss I guess okay bye
12/31/2025
Mary J. VERIFIED CUSTOMER
Nick was very pleasant, courteous, professional, and knowledgeable concerning the service that was done on my car. I would definitely recommend the Toyota service department to my friends
12/30/2025
James O. VERIFIED CUSTOMER
scott did a great job
12/30/2025
Peter H. VERIFIED CUSTOMER
Better than previous visits. Service advisor did not try to tell me what I wanted.
Oil change in less than 1 hour much better than 2 plus hours in the past.
12/30/2025
Donna R. VERIFIED CUSTOMER
Nicholas was so professional & respectful!
12/28/2025
Scott L. VERIFIED CUSTOMER
Nick did a great job taking care of us and got our car in and out quickly. We are very satisfied with the service.
12/28/2025
Mark S. VERIFIED CUSTOMER
All was good
12/28/2025
Adrian J. VERIFIED CUSTOMER
Great communication
12/28/2025
Jessica V. VERIFIED CUSTOMER
Tire rotation brought issues with the steering wheel. Having to come back for something that should have been addressed during the first visit is frustrating as I commute 45MIN. Steering wheel won’t turn pass 45 degrees after the tire rotation was done.
12/27/2025
Matt N. VERIFIED CUSTOMER
Nick's awesome, great customer service, 10/10!
12/27/2025
Kristin E. VERIFIED CUSTOMER
Nick was great! Professional and easy to work with! Thanks!!
12/27/2025
Mary R. VERIFIED CUSTOMER
Thank you.
12/27/2025
Chy D. VERIFIED CUSTOMER
Matt was great. He was helpful and answered all my questions. Love Carlson Toyota!
12/27/2025
Daniel S. VERIFIED CUSTOMER
Everyone was very friendly and professional both the service and when I paid the bill, very kind people.
12/27/2025
Colleen K. VERIFIED CUSTOMER
James was courteous. The service was prompt and timely. Kudos to Carlson Toyota!