I have had Scott a few times and he continues to offer superior customer service, as does the entire group. I’m always greeted at the door and communicated with respect. When I sit in the lobby and wait I see that every customer is given that level of care by every staff member. I know I can get a cheaper oil change somewhere else but I choose to go to Carlson time and again because the service, quality, and reliability is second to none!
10/20/2023
Jeanne R. VERIFIED CUSTOMER
Great person.
10/20/2023
Alison B. VERIFIED CUSTOMER
Very friendly and attentive. Would prefer to always have Will as my rep!
10/20/2023
Collin M. VERIFIED CUSTOMER
Excellent helpful and kind.
10/20/2023
Solveig G. VERIFIED CUSTOMER
Everything was easy and pleasant…the reason I drive 35 minutes for service…thanks Benjamin…
10/19/2023
Arup D. VERIFIED CUSTOMER
Thank you and keep up the good work
10/19/2023
Eric S. VERIFIED CUSTOMER
Thank you
10/19/2023
Rodney D. VERIFIED CUSTOMER
I had approved the replacement of a cabin air filter and was surprised to see a labor charge knowing that it had already been removed for the routine warranty inspection.
10/19/2023
Melissa D. VERIFIED CUSTOMER
Great customer service! Thank you!
10/19/2023
Travis V. VERIFIED CUSTOMER
The price for the service on site was different than the price on line, which is frustrating. That part needs to be fixed. I was also irritated that an attempt to be upsold into a higher priced package for service was pushed. I knew what I needed done and had indicated that with the services I chose when I made the appointment.
10/19/2023
Jean C. VERIFIED CUSTOMER
Very couteous.
10/19/2023
Angela H. VERIFIED CUSTOMER
They were all amazing and went out of their way. Above and Beyond is the term I would use. Great team! I am very appreciative of them. :) Thank you!
10/19/2023
James G. VERIFIED CUSTOMER
Craig did an excellant job on addr essing my concerns and answered my questions in a timely manner. Well done!
10/18/2023
Bob M. VERIFIED CUSTOMER
The upselling was a bit over the top. The actual service was reasonable.
10/18/2023
Peggy A. VERIFIED CUSTOMER
Thanks for always taking great care of my RAV4!
10/18/2023
Roger N. VERIFIED CUSTOMER
Always a great experience!
10/18/2023
Lana H. VERIFIED CUSTOMER
Prefer the personal touch as opposed to the technology notifications.
10/18/2023
Jody J. VERIFIED CUSTOMER
I was attended to as soon as I arrived and was in an out in an hour. Great job to the service team
10/18/2023
Steven L. VERIFIED CUSTOMER
I was well taken care of, and kept up-to-date on the service progress of my vehicle.