Craig, the service technician, was great and the work was completed timely and accurate, the rest of the staff was great. The new system available to keep track of the service work via text is a joke. It didn’t work at all, so what ever was spent to develop and implement the service for the customer was a complete waste of money if that’s how it will be executed. Nobody ever updated anything that would allow me to track the work being done.
11/17/2023
Robert N. VERIFIED CUSTOMER
Was called and said my vehicle would be ready in 15 minutes. I was dropped off 20 minutes later. My vehicle was out front. I have paid for a service plan so I have no money yo pay. I went to the cashier desk but they did not have my key or paperwork. They call the service area to let them know I was there to pick up my vehicle. I sat down and waited. 10 minutes later I went back to the cashier. She then had my key and was surprised they had not called my name as the service desk was notified I was waiting. Not impressed with the service. Would likely not purchase another service contract from this dealership.
11/17/2023
Steven V. VERIFIED CUSTOMER
Great job! Very knowledgeable and courteous.
11/17/2023
Mark A. VERIFIED CUSTOMER
Good service .
11/16/2023
John M. VERIFIED CUSTOMER
everything turned out fine. good job!
11/16/2023
Rochelle H. VERIFIED CUSTOMER
They did every thing they said they would. The staff told me to watch my text messages for perhaps issues to b er addressed. Will came to me to talk to me personally about what they found and the option of waiting to replace the filters. I appreciated the in- person explanation.
11/16/2023
Kathleen S. VERIFIED CUSTOMER
Scott was very helpful and kind to help try to schedule a same day appt and then helped with a surprise nail in my tire. He also replaced a battery in my key fob! Thanks Scott!
11/16/2023
Ann H. VERIFIED CUSTOMER
Christian was very friendly and respectful.
11/16/2023
Lori L. VERIFIED CUSTOMER
As always great service. The very reason I drive across town after moving to get my service here
11/16/2023
Joyce S. VERIFIED CUSTOMER
My appt. was for 9am. The car wasn’t ready until 11:30 with no updates. I kept checking the live time update link and only showed the car was checked in. I finally was informed an alignment was done when I hadn’t requested it and that was the reason for the delay. Lastly, I was checked out and on my way when the text came through about the work was completed, I could check the documents and avoid the counter and use an express pay option. The work performed—putting on my winter tires was satisfactory—the customer service was the problem.
11/16/2023
Elizabeth O. VERIFIED CUSTOMER
Seemed a little long of a wait for rotation
Now the light came on for service when 5000 hit so I come back or wait til 10,000
11/16/2023
Heather I. VERIFIED CUSTOMER
Will was friendly, professional and very thorough. I had a great experience and will return!
11/16/2023
John J. VERIFIED CUSTOMER
I had an appointment but they said it would be 90 minutes.As it turned out it was 105 minutes.
It was my first appointment after purchase so first impressions wasn’t great.But all people were very polite, however, I felt that they could care less about how long I had to wait.
We will see how they do next time. I will schedule for first customer of the day.
11/15/2023
The William. VERIFIED CUSTOMER
My car will not be back to your service department. An oil change and tire rotation should not take 1:45. 15 min. Of that time was waiting for paper work to clear your process. Evry time I've been there it gets longer and longer.
11/15/2023
Qamar Y. VERIFIED CUSTOMER
Thanks for the great service. Kind regards
11/15/2023
Steven V. VERIFIED CUSTOMER
Very courteous and explained everything well.
11/15/2023
Karl W. VERIFIED CUSTOMER
Great job
11/15/2023
Daunt Y. VERIFIED CUSTOMER
Didn’t expect to wait 3 hours for an oil change when I set an appointment. Additionally, I didn’t want the tire rotations done and I was charged for the tire rotations. Overall, very dissatisfying. Spent half my day. Will never bring my vehicle back for such horrible service.
11/15/2023
Ian D. VERIFIED CUSTOMER
Service was great, only complaint was the technician got motor oil on the inside of my car. I brought it back and they cleaned it off plus wherever I asked that the tech may have touched.
11/15/2023
Faith X. VERIFIED CUSTOMER
Will Portollo was a nice service advisor. He helped me understand what’s going on with my vehicle and did his best in answering any questions.