My husband scheduled over the phone with someone the work to be done. He discussed ordering the part from the last service and ordering a new radio as also previously discussed. When I arrived there was no documentation of our appointment. There was also no parts ordered or even documentation of what parts were needed. It took 2 days to even diagnose what was previously diagnosed. Then 4 more days until I got my car back. No radio was ever ordered or fixed. This has become a regular issue with your shop. Craig did everything he could to try and resolve the issues but I am frustrated. To be without my car for 6 days when I anticipated it only taking a day was beyond frustrating. No offer for a loaner car was ever made. We are considering moving our business to a new location.
10/25/2023
Bruce A. VERIFIED CUSTOMER
Took over 2 hours for a simple oil change.
10/25/2023
Chrstina L. VERIFIED CUSTOMER
Thank you
10/25/2023
Christopher G. VERIFIED CUSTOMER
My tires rotated, and the one tire after leaving the service department four hours later I see one my tires and rim damages. Losing air.
10/25/2023
Corey G. VERIFIED CUSTOMER
I was greeted immediately after arrival by a friendly staff. The service was quick with updates while I waited. The service team found a nail in a tire that was missed during an inspection at the Burnsville Toyota dealership last week. I appreciate the thoroughness by the Carlson team.
10/24/2023
Jill G. VERIFIED CUSTOMER
Will was extremely helpful and explained what work needed to be done to my Highlander. He also pulled my car up for me, he noticed I had a broken ankle and told me to wait and he will go get my car for me. He went out of his way to help me.
10/24/2023
Michael B. VERIFIED CUSTOMER
Carlson Toyota checked an issue we had with one of our vehicles. They did not charge us because they could not find an issue. I really appreciated that.
10/24/2023
Marilyn O. VERIFIED CUSTOMER
All went well. As always. Thank you.
10/24/2023
Jacqueline N. VERIFIED CUSTOMER
Fast service and great people.
10/24/2023
Juddy N. VERIFIED CUSTOMER
Yes the service was good,,looking to put appointment for Monday 30th where the oil is leaking,,thanks again for your good job
10/24/2023
Dan G. VERIFIED CUSTOMER
And with less parts awesome brakes work great now
10/24/2023
Cindy D. VERIFIED CUSTOMER
Staff is great,so far services on my vehicle have been great. Saturday I had an appointment to get my rear brakes done, 11:00, as my vehicle is being checked in I asked approximately how long would it take, he told me it would be done by 4. I was going to wait since I had an appointment,when I told him that he did something on his pad and told me about 2:00 instead of 4:00. I understand that things happen even when you have an appointment, but a five hour window,that is not right.
10/23/2023
Cade K. VERIFIED CUSTOMER
Quick and easy service but forgot to reset maintenance on dash.
10/23/2023
Julie M. VERIFIED CUSTOMER
Thank you for the great service
10/23/2023
Chris S. VERIFIED CUSTOMER
I have never trust a dealership until I tried Carlson Toyota service department. I have always done my own repairs and willing to do them until Carlson's surpassed my expectations and gained my trust and it's so nice I don't have to waste my weekend working on my vehicle's. I even bought a 2012 Camry from Carlson's because of the great service I received from my other Toyota's. Thank you for the good service and fair prices and honesty.
Thank you!
10/23/2023
Brady K. VERIFIED CUSTOMER
Good work. Got it done earlier than expected and got me in early as I arrived early with 0 issues. Will be back when the time comes.
10/22/2023
Sheila S. VERIFIED CUSTOMER
Job was done. Questions I had where answered
10/22/2023
Brian W. VERIFIED CUSTOMER
Great service, very friendly! Got in and out in a little over an hour as promised!
10/22/2023
Michelle K. VERIFIED CUSTOMER
Not much can do, can't get time back. 3 1/2 hours for tires and alignment is to much!! (I asked around)