Will was amazing! Super friendly and easy to work with, has amazing customer service skills
5/21/2024
Zahara S. VERIFIED CUSTOMER
Thank you for the opportunity to provide feedback on my service experience with Scott Backman. I am thrilled to share that I was completely satisfied with the service provided. Scott Backman demonstrated professionalism, expertise, and excellent customer service throughout the entire process.
I appreciate the attention to detail and the timely resolution of any issues that arose. The quality of work exceeded my expectations, and I am grateful for the positive experience.
I look forward to receiving the survey from the manufacturer and will be sure to provide additional feedback to acknowledge the job well done by Scott Backman. Thank you for the exceptional service and for valuing customer feedback.
5/20/2024
Andrew M. VERIFIED CUSTOMER
Unfortunately, I’m not very happy with the service this time due to the fact that no one did a reset maintenance service after the service. My car keeps getting a warning that Ineed to do the service again. Usually after service always did a Reset before. And I didn’t like that when the oil was changed, it was clear that the oil had not been poured in carefully. Under the hood, traces of oil were visible on the plastic above the engine
5/20/2024
Milda T. VERIFIED CUSTOMER
It was done very quickly & was told everything that was performed & when my next maintenance is due. Answered questions about some of the features I was unaware of how to do. Will is a very professional & informative associate
5/20/2024
Naomi J. VERIFIED CUSTOMER
Will is absolutely amazing. Positive friendly demeanor he's pleasant and informative and well knowledgeable about services and recommendations offered. Phenomenal job from start to finish!!!! Stellar job with customer service and support! Great job
5/19/2024
Travis S. VERIFIED CUSTOMER
My answers actually yes, but my car left there sounding different(louder) than it was when I brought it in which would be odd since I basically got a tire rotation. So not sure why but I will be monitoring it
5/19/2024
Catherine K. VERIFIED CUSTOMER
Satisfactory
5/18/2024
Joanne K. VERIFIED CUSTOMER
Jeremy was great to work with!
5/18/2024
Don A. VERIFIED CUSTOMER
Stevie was very helpful!
5/18/2024
Lynn V. VERIFIED CUSTOMER
Scott is a significant asset to the operations at Carlson Toyota. He kindly and patiently explains the service needs of my car when I bring it in for service or maintenance. He is honest and trustworthy which allows me the confidence and assurance of knowing that I will be treated with honesty and integrity when he advises me of the service needs of my car. Being able to trust a service provideris an essential need for car owners when they bring their car in for service- Scott is the main reason we feel "safe" in the hands of Carlson Toyota. Thank you Scott-
5/18/2024
Janice A. VERIFIED CUSTOMER
Ben is great. Service was completed on time and communication was great to know when the vehicle was done. Good coffee too, so thank you!
5/18/2024
David M. VERIFIED CUSTOMER
Thank you Ben!
5/18/2024
Harvey K. VERIFIED CUSTOMER
Great service.
5/18/2024
Bradley R. VERIFIED CUSTOMER
Always greats service from you, thanks again!
5/18/2024
Julie M. VERIFIED CUSTOMER
The confirmed authorized cost did not match the final invoice, and a logical explanation was not provided.
5/17/2024
Kimberly H. VERIFIED CUSTOMER
Ben and other staff were all very helpful...customer service at its best.
5/17/2024
George S. VERIFIED CUSTOMER
I brought my 4 Runner in for oil change only to come out with a problem with my air conditioner. That is horrible.
5/17/2024
Dave D. VERIFIED CUSTOMER
The work itself was fine, however someone had gone through my glove box. I know this because a business card in my truck manual was on the floor and the glove box was in disarray! Don’t know if your workers needed information from the manual? I don’t know if this is protocol or not but I’ve never had it happen before!
Thanks for asking!