the maintainance required indicator was not reset after my oil change. It’s not that big of a problem for me to do it, but it is an annoyance when you get in the car after a $79 oil change and it’s not done.
5/24/2024
Nicole G. VERIFIED CUSTOMER
It was a very great experience as usual. I love coming to your dealership for service. I like all the technology communication though out the process. Sitting in the waiting area is like sitting at my favorite coffee shop. Well done!
5/24/2024
James M. VERIFIED CUSTOMER
Stevie V. did a phenomenal job. Very responsive and our car was quickly repaired. Thanks!
5/24/2024
Daniel K. VERIFIED CUSTOMER
Ms Jawor is a completely professional and personable Service Advisor.
5/24/2024
Joel S. VERIFIED CUSTOMER
I greatly appreciate the video updates during the service. Most of the process was perfect and professional. The intake, where first impressions are made, was a mess. I would not recommend putting your least professional representatives on the front end of the client experience.
They weren’t disrespectful, just clueless. I had an appointment, but they had a hard time finding it. Then they called in a service guy that was clearly winging it and stumbling through the process. I bought my Highlander new 4 years ago and have always gotten service at Carlson. I have never seen it this bad. Management of this area should be reevaluated.
5/24/2024
Jose P. VERIFIED CUSTOMER
Benjamin did an excellent job!
5/24/2024
Richard A. VERIFIED CUSTOMER
Will was great to work with
5/23/2024
Woodrow W. VERIFIED CUSTOMER
She delivered top notch communicationabd was super friendly. I have had nothing but Postive Vibes at Toyota Coon Rapids!!!
5/23/2024
Helen S. VERIFIED CUSTOMER
The service I got was fine BUT I DON’T like the new way of being updated about my car process. Come talk to me like you used to, DON’T send me texts!!!!!
5/23/2024
Tyler H. VERIFIED CUSTOMER
Everything was good. Just a reminder to reset maintenance lights.
5/23/2024
Ottensmann Joint. VERIFIED CUSTOMER
My appointment was 10 for an oil change and tire rotation I got my car back st 11 45
Why make an appointment vehicle service was good
5/23/2024
Yer L. VERIFIED CUSTOMER
My service guy was great! Kind, fast, and informative! Great service!!
5/23/2024
Dave H. VERIFIED CUSTOMER
I was pleasantly surprised my car was done as quickly as it was, less than half the time I had previously spent at another dealer for the same service.
It was nice to see seat cover and floor mat used by them, but I had to discard them after the service was done. Thanks for an overall good experience.
5/23/2024
David S. VERIFIED CUSTOMER
Everything went well.
5/22/2024
Jeana E. VERIFIED CUSTOMER
I didn’t get a car wash and it was a bit difficult to understand the video.
5/22/2024
Doug B. VERIFIED CUSTOMER
Well informed. Very good communication. Help me on a phone call after I left the dealership.
5/22/2024
Allen J. VERIFIED CUSTOMER
I am well satisfied with the service and courtesy I received along with a good fair price for the service rendered, thanks again.
5/22/2024
Kathleen T. VERIFIED CUSTOMER
I have always had good service with Carlson Toyota and the people have always been friendly.
5/22/2024
Virgil P. VERIFIED CUSTOMER
Finding the problem was great, except it took 3 hours