Pricing was inaccurate even after showing before the service. Waited for that to be adjusted longer than it should have taken, I asked that the maintenance lights be reset, they were not. I checked oil level when arrived home, 3/4 quart low to be full which I added.
9/18/2024
Joseph P. VERIFIED CUSTOMER
Very nice service. What I would expect from Toyota.
Scott was awesome.
9/18/2024
Wilfred N. VERIFIED CUSTOMER
Needed further from technician about diagnostic of the rear sunroof. I understand needed 7 hours to uncover underlying issue why motor and gear don't work well. I believe it was a rip off to take 180 for diagnostic to tell me that the gears were grinding yet that was visible without even opening the roof. Total rip off. Asked for technician waited over 15 minutes to see service advisor with no avail. I left dejected and ripped off. Wish I never dropped car for unrealistic diagnostic.
9/18/2024
Joseph F. VERIFIED CUSTOMER
I would like the General Manager to call me.
9/18/2024
Christopherbree G. VERIFIED CUSTOMER
Did not help me to know what to do. Lied about my tire quality said they needed to be replaced soon even though they were replaced this year. I went home and measured them myself they are perfect.
9/18/2024
Linda G. VERIFIED CUSTOMER
Annika was very professional, she kept me informed regularly. My issue is that the brake service provided took 4 hours... Seems to me that is excessive.
9/17/2024
Thomas A. VERIFIED CUSTOMER
The charge was higher than it should be.
9/17/2024
Michael J. VERIFIED CUSTOMER
Seats were left way out adjustment after your service.
9/17/2024
Bill H. VERIFIED CUSTOMER
Treated well, fast service.
Employees were friendly.
9/16/2024
Brittany B. VERIFIED CUSTOMER
Was kind. Thank you.
9/16/2024
Jennifer P. VERIFIED CUSTOMER
It still speaks when turn on and put it in gear. Just had a major repair and it squeaks. Brought it in s they csn cold start it and was not able to find anything wrong. Started it today and squeaks and I took video so maybe that can help what is going on. Is there someone I can email it to?
9/16/2024
David B. VERIFIED CUSTOMER
Service Tech was great. When I called I requested 5 recommended fluid changes. When I arrived they had me scheduled for 1. They told me they could complete all 5 so I stayed. Out of the 5 They only completed 4 because the mechanic didn’t have the correct tool needed to complete the 5th fluid change. I was told he normally uses someone else’s but they were gone. I bought the vehicle at Carlson and all service has been done at Carlson. This is not the first time something like this has happened.
9/16/2024
Michelle V. VERIFIED CUSTOMER
Well done. Thank you
9/15/2024
Daniel B. VERIFIED CUSTOMER
Aaron looked for a old report for a vehicle we had in 4 years ago with work that was recommended/needed. Thanks Aaron
9/15/2024
Kimberly T. VERIFIED CUSTOMER
Even though it was a busy day at Carlson I was well taken care of and everyone was very accommodating and very friendly.
9/15/2024
Ryan J. VERIFIED CUSTOMER
When my car was done and I got into my car, there was the plastic seat cover and floor cover still in there with oil on them. I took them out to throw them away. I got all over my hands had to go in and clean off. I noticed it was smeared on the door as well. I also noticed that they did not reset my service on my dash and it’s still showing that I’m overdue for an oil change. Service tech was nice, but the job seemed really sloppy.
9/15/2024
Lisa K. VERIFIED CUSTOMER
Everyone was awesome and so I was the service.
9/15/2024
Christopher M. VERIFIED CUSTOMER
Thanks!
9/15/2024
Jim C. VERIFIED CUSTOMER
Thorough. No time wasted.
9/15/2024
Jake R. VERIFIED CUSTOMER
Jeremy was fast on communicating with me the issues found and was very responsive on my questions. Very satisfied with working with him!