Had some questions on my vehicle and person wasn’t in till 10 and I wasn’t waiting for them to get in. Had an issue with my dash cam and was told from the start that it was aftermarket even though it was a Toyota dash cam. Was told I needed tires on the front and not to rotate even though my vehicle is a fwd not an awd and the paperwork given to me was for the same year of vehicle but different model and listed it as an awd drive but my vehicle is not that and a different vin from my vehicle. Was told he was a tire expert but wouldn’t listen to the customer on needs of rotate tires to the front with better tread. Got the impression that I was an idiot and the people that worked there knew more than me. Was told on the dash cam issue that I have to register it but that is all that was told to me. Was not shown or given instructions on how to do it. Which doesn’t surprise me as he told me twice that it’s an after market item until I should him in the Toyota website the exact camera.
11/2/2024
Duane W. VERIFIED CUSTOMER
2pm appt was not on computer, although I had printout from my computer. I was not happy to leave the car overnight and not have the work completed until 24 hrs later. Kevin did what he could with what I understand was a computer problem. Appreciated taxi service.
11/2/2024
Steven M. VERIFIED CUSTOMER
I had set up an appointment 2 weeks ago and when I arrived, it took nearly half an hour to get in. The total experience took 1 and 1/2 hours and for an oil change, tire rotation, and replacing wipers it should not take that long.
11/2/2024
Gebregiorgis G. VERIFIED CUSTOMER
The Carlson Toyota service was very good service and faster I am so Happy thank you.
11/1/2024
Mary D. VERIFIED CUSTOMER
When i made appointment i said i wanted oil change, car ready for winter and to dibs out why low tire pressure light was on. When i got there, i told two different people what i wanted including tire light on. When car was done, i asked what they found out about tire light.
Didn't remember, i wanted it done. Didn't notice light was on. Not mentioned it in report. Told me if it was still on, take it where i had it worked on a couple years ago.....if i had wanted to do that, i would have. I wanted you to fix it. It seems i need a battery in back driver tire sensor. Tire discount will do it but not until next Friday... if you had remembered what i asked you to do, it would be done today and i would not have to deal with it in for another week ... when people complained about your service, i always stood up for you... not any more....
11/1/2024
Terri D. VERIFIED CUSTOMER
Carlson Toyota is great
11/1/2024
Terry F. VERIFIED CUSTOMER
Everything was great but I still have the error code on for my tire pressure
11/1/2024
Michael F. VERIFIED CUSTOMER
Nick Shaefer was very helpful
10/31/2024
Mark E. VERIFIED CUSTOMER
I appreciate the excellent customer service I received from Nick Skogman!
10/31/2024
Tracy P. VERIFIED CUSTOMER
Very professional, well done
10/31/2024
Terry K. VERIFIED CUSTOMER
i had many issues with a simple tire rotation and then on the way home i realized that they had not even done the simplest part of the job and cleared the service oil light which i was told came on because the tires needed to be rotated.not sure if i can trust the service department to do any other repairs if they can’t even rotate the tires.also when i was waiting i was interested in getting a price on a new Tundra was talking with mary gave her my email and phone number to get back to me still nothing
10/31/2024
Amhed H. VERIFIED CUSTOMER
They missed spilled my first name I don’t appreciate that
10/31/2024
Kay F. VERIFIED CUSTOMER
The work was done in a timely manner. Nic Shafer very clearly explained the work that was done. He even referred me to someone who could help me with some tech questions I had. Nic and the staff with whom I dealt were helpful and friendly.
10/31/2024
Jamey M. VERIFIED CUSTOMER
Brandon is a great example of how customer service should be.
10/31/2024
Maria K. VERIFIED CUSTOMER
And one more thing. No one went over the itemized total with me. I had questions, but the only person I talked with was the Cashier (who was very pleasant, by the way) and was able to track down the paperwork before payment.
10/31/2024
Julie W. VERIFIED CUSTOMER
my service provider was amazing. I believe his name is Erin. Please forgive me if I’m wrong this is Julie W
10/31/2024
Charles G. VERIFIED CUSTOMER
Timely courteous professional service.
10/31/2024
Patricia W. VERIFIED CUSTOMER
I had a headlight changed no appointment very happy to get it done thanks again
10/31/2024
Ralph G. VERIFIED CUSTOMER
Scott was friendly, attentive, and easy to work.
10/30/2024
Kendra M. VERIFIED CUSTOMER
I know they were short staffed but the communication was not good, I didn't know when my car would be done