I had an appt. It took over 2 hours to complete the work. This was a recall appt. My car was sitting out in the lot when the work was completed, but another 29 min wait to do the " paperwork".
11/8/2024
Nan R. VERIFIED CUSTOMER
Polite and Professional
11/8/2024
Dennis H. VERIFIED CUSTOMER
Great service rep Nate, he very informative and he really seemed to care about making sure I was comfortable with everything going on!
11/7/2024
Sheila S. VERIFIED CUSTOMER
Efficient with good explanation and direction
11/7/2024
Oren L. VERIFIED CUSTOMER
Great service & very friendly,
11/7/2024
Laurie S. VERIFIED CUSTOMER
Nick was professional, quick, polite, aware of his surroundings and doing wmanagement's bidding. However, i believe the following are obvious and probably previously suggested:
*I open the text from Toyota and read my gas tank is EMPTY. Problem. I'm told "empty" is selected for every car. It waisted my concern, two people's time and is totally avoidable. Simple, Enter each car's gas tank reading or delete it from the checklist.
*Nick showed me a picture of the leaf-filled filter behind my glovebox asking if I'd like it replaced for approximately $60. The filter is fine. The actual problem is the nuisance tree bordering my driveway that will be removed. I didn't understand why I wasn't told it was blown out and what to watch for.
*Having my car washed after service sure makes a customer feel special. I'm amazed Toyota doesn't do that.
11/7/2024
Sandy N. VERIFIED CUSTOMER
Excellent service
11/7/2024
Bradley E. VERIFIED CUSTOMER
I was quoted a price for an oil change for about $74 on the phone. My actual invoice was about $84 plus tax. I ask the tech and he said the price of oil fluctuates. I don’t believe that. You need to inform the person setting up the appointments of the actual charge for an oil change.
11/7/2024
Lucy H. VERIFIED CUSTOMER
The service was done efficiently and under the quoted cost. They discovered some body damage that I was unaware of and gave me a quote to repair it. Thanks for your excellent service,
11/7/2024
Richard T. VERIFIED CUSTOMER
Scott was very professional, knowledgeable, and treated me with the utmost respect. Great person to have on your team of advisors.
Rich Thomas
11/7/2024
Tyler H. VERIFIED CUSTOMER
This is not my first experience at Carlson Toyota, and it certainly won’t be the last!! All 3 times they have been nothing short of incredible… very clear, honest, and punctual. They have been everything you want from ANY customer service, at this point I have no reason to go anywhere else, and I bought my brand new 2023 Camry from a DIFFERENT dealership! Still amazing service, 10/10 recommend!!
11/7/2024
Peter B. VERIFIED CUSTOMER
Everything got checked like we wanted, in a friendly way. Nice high chairs to wait on. Wait areas always look nice and inviting.
11/6/2024
Stephen O. VERIFIED CUSTOMER
I appreciate also for your hospitality that you coded me God bless you
11/6/2024
Christy H. VERIFIED CUSTOMER
Timely communication and fully explained recommended repairs. Reassured me that vehicle would be completed on the timeline I expected even when incorrect part was received.
11/6/2024
Jerry B. VERIFIED CUSTOMER
A hose was not reconnected after an oil change. The oil was overfilled about a quarter inch above the fill mark.
That’s not good!
11/6/2024
Lori D. VERIFIED CUSTOMER
As always, excellent and very professional.
11/5/2024
Cynthia S. VERIFIED CUSTOMER
Everyone was very nice!!!!!
11/5/2024
Joshua G. VERIFIED CUSTOMER
Great service work and staff
11/5/2024
Robert E. VERIFIED CUSTOMER
You have wonderful service all I ask is that you bring back the cookies