Techs found a nail in tire and patched it up. The tire is still losing air. Will bring back for another look soon.
11/15/2024
Donald C. VERIFIED CUSTOMER
It was a very pleasant experience working with Brandon.
11/15/2024
Kathleen F. VERIFIED CUSTOMER
Your service team is very friendly and acccometating.I feel very comfortable coming to the dealership.
11/15/2024
Frank W. VERIFIED CUSTOMER
I arrived at 7:40 and didn't get my vehicle back until 10:10 it seems like a long time for an oil change.doesn't make sense to make an appointment.and when asking about my tire sensor not working I was told I would have to make another appointment for that. But when I took my truck across the street the guys at discount tires came out with a tiny handheld device that reads my tire sensors and said oh the battery needs to be replaced in my tire it took 3 minutes no waiting.i think after spending thousands of dollars at Toyota that you could spend three minutes and tell me my tire sensor battery needs replacing
11/15/2024
Yvonne R. VERIFIED CUSTOMER
After waiting 1 hr and 40 min for an oil change , I asked the service advisor,Aaron Newell when I could expect to be done. It took him a while to even locate my car. I was told they hadn’t even started it. He told me I just needed to ”be patient”, “we are very busy”, “doesn’t matter that you had an appt”. This was not only poor customer service but also personally insulting. I asked to speak with a manager. Lance located my car , got the service started and waived my fees for the service. While I appreciated what was done on my behalf, I feel my service was rushed at that point . The inspection of my vehicle was not completed as usual. I depend on the advice and recommendations of the service dept to plan maintenance for my vehicle. This opportunity was missed. I have been a customer of Carlson for over 25yrs and never encountered issues like this. Under these circumstances, I must seriously consider moving my vehicle maintenance to another dealership. I look forward to discussing this with a representative.
Yvonne R
11/15/2024
Nick B. VERIFIED CUSTOMER
The top all looked clean. I have not crawled under the vehicle yet. Alex seemed to do a nice job.
11/15/2024
Oksana M. VERIFIED CUSTOMER
Thank you
11/14/2024
Joe A. VERIFIED CUSTOMER
Nick was a complete professional
11/14/2024
Samson N. VERIFIED CUSTOMER
Thank you!
11/14/2024
Mark G. VERIFIED CUSTOMER
I came in for just an oil change only and took over an hour and a half. Also when I left and came back to work, my work badge which I laid on my passenger seat was missing.
11/14/2024
Beth K. VERIFIED CUSTOMER
A very pleasant oil change! Scott kept informed and was very courteous!
11/14/2024
Hyleng T. VERIFIED CUSTOMER
You ignore the order.
11/14/2024
Rome S. VERIFIED CUSTOMER
I like everything about your service
11/14/2024
Darrell P. VERIFIED CUSTOMER
Great service
11/14/2024
Rodney S. VERIFIED CUSTOMER
The oil change was fine but taking 2 1/2hrs is totally ridiculous. My time is also worth something.
I probably will not be getting my service at Carlson anymore because of this and it is not the first or second time that this happened.
My time is limited and have other things that are expected to get done on time.
11/14/2024
Susan G. VERIFIED CUSTOMER
I specifically told the service writer
“no tire rotation!”
When I went to pay.. I had a charge for tire rotation!
It was refunded and I was told to
Come back and they would out the tires back the way they were!!
I hesitate to use Carlson Toyota for service .. it was the last resort to use Carlson Toyota because of previous experiences. Now I know it will be a long time if I return at all!
11/14/2024
Michael M. VERIFIED CUSTOMER
Good communication Scott and regular updates while my vehicle was being worked on. I expect the same service the next time. Thanks.
11/14/2024
Reyanne S. VERIFIED CUSTOMER
Everyone i encountered was professional and had a smile on their face.
This was my first time bringing my car in for service in over 15 years as my husband did all the maintenance on the vehicles. He unexpectedly passed way a few months ago. I must say Nick explained everything up front and was kind. I didn’t feel taken advantage of and the service was excellent. I will be back for all my service needs. Thank you!
11/14/2024
Jesse H. VERIFIED CUSTOMER
Brought vehicle in for oil change and tire repair. Oil change was completed, tire repair was not. Tech stated there was no leak, prior to bringing vehicle in I found the leak with soap bubbles and marked the location with yellow.