Thanks, Kim, for providing the gold standard for customer service as my Service Advisor at Carlson Toyota. You handled a sensor service challenge with a positive and timely solution within a few days. Your calm manner eased my worry. Picture me grateful!!!
Pamela Z
11/18/2024
Stephanie C. VERIFIED CUSTOMER
You have to initiate your own update calls
11/18/2024
Ryan M. VERIFIED CUSTOMER
Nick was awesome! Communicated clearly, met the estimate, and was super friendly. Everything was perfect!
11/18/2024
Elizabeth O. VERIFIED CUSTOMER
Nick was super informative
11/17/2024
Dennis Y. VERIFIED CUSTOMER
Thanks to Dakota for help with our navigation system.
11/17/2024
Aaron L. VERIFIED CUSTOMER
Very satisfied thank you for very nice service 100% satisfied
11/17/2024
Gary L. VERIFIED CUSTOMER
I checked my Cabinet filter the night before and it was clean. Carlson Toyota gave it a yellow rating. The gave my battery a fail rating. I bought that battery from Carlson Toyota just under 3 years ago. That is a very short battery life for a dealer battery. Every time I come to get an oil change, something is always wrong. When I got to my car to leave, the seat was in the furthest position back and raised all the way up. BOTH side mirrors were adjusted inwards from their original position. And the rear view mirror was lowered. I understand the seat being moved back to drive it in the bay, but I’ve never had my mirrors changed to drive it such a short distance.
11/17/2024
Christian L. VERIFIED CUSTOMER
Very profesional, was very happy about the service provided
11/17/2024
Todd S. VERIFIED CUSTOMER
We had a great service experience!
11/17/2024
Wendy P. VERIFIED CUSTOMER
I was told it would take an hour to an hour and a half for my car. After an hour and 45 minutes, I went to ask when it would be done. Thanks to the Toyota app, I knew it had been done for more than half an hour but no one had bothered to do the paper work. This is the second time I’ve brought my car in and the second time it took much longer than I was told. I get that the time to complete the service is just an estimate but the fact that I know it was done earlier but made to sit and wait is inexcusable.
11/17/2024
Todd S. VERIFIED CUSTOMER
He kept us informed throughout the service visit and was very friendly.
11/17/2024
Brianna A. VERIFIED CUSTOMER
Very informative and friendly!
11/17/2024
Stephanie C. VERIFIED CUSTOMER
Great service advisors. From the moment you pull in your car until you leave they are friendly, fast and most importantly informative about options.
11/16/2024
Miguel G. VERIFIED CUSTOMER
Great service
11/16/2024
Hassan A. VERIFIED CUSTOMER
Well explain! Went through every step of the way
11/16/2024
Cheryl A. VERIFIED CUSTOMER
Kim was terrific. She was confident & caring from the beginning. And even though it was only a nail in a tire she made the whole process easier.
11/16/2024
Fong T. VERIFIED CUSTOMER
I specifically ask for a car wash and was assured it would be no issue. I noticed that my truck was not washed as promised. Everything else else was fine.
11/16/2024
Randal H. VERIFIED CUSTOMER
I’ve dealt with Aaron a couple times now. Always top notch and thorough!
11/16/2024
Katie H. VERIFIED CUSTOMER
Toyota experience on 11/15/2024
Worst service experience at Carlson Toyota.
Oil change took 1 hour and 45 minutes.
Never received link to view multiple point inspection.
Had to ask customer service desk twice for an update on my RAV4.
Customer service representative was very helpful and I appreciate her getting my keys and paperwork so I could check out and leave.
There was a balance owed even though I have Toyota care.
Once I got my vehicle, the glove box and filter was not put back and I had to flag someone down to put filter back and reattach the glove box.
My vehicle was not put through the car wash.
Overall very disappointing and negative experience.
I would like to be contacted by a service manager about this incident.
Katie H
11/16/2024
Sarah E. VERIFIED CUSTOMER
Nick was vey patient to explain everything and was very kind.