Thankful for my service today with Tommy Jung. Mr. Jung was not only accommodating with my schedule and travels as I live approximately 30 minutes away. Mr. Jung was immediately helpful with the overall goal of getting my vehicle serviced while also helping me identify which option worked best for me. This allowed for me to not feel overwhelmed nor anxious when handling the finalizations of vehicle maintenance, Mr. Jung helped me feel more at ease and able to make an informed decision that worked for me as a long term client with specifically Honda of Oakland. This experience reassured me that my travels are worth it for quality customer care and relations.
5/21/2025
Aaron R. VERIFIED CUSTOMER
Look, I get transaction fees. But you know you’re screwing your customers over with a percentage fee. I don’t even know why I’m typing this because you know it’s a scam and you’ve never changed it. There’s no banks in rational walking distance and there’s no way around using a credit card unless you’ve seriously planned ahead or remembered how much you’re about to get charged. It’s really despicable that I’m already coming to you knowing I’m going to pay more for services there than other shops. But then on top of that, you steal an extra $50 just cuz I’m stuck if I don’t. I want good service and I generally feel like the work is good, but not so good I don’t feel like I’m getting robbed.
5/21/2025
May L. VERIFIED CUSTOMER
Hong Nong deserve a big10!
5/21/2025
Meiqing L. VERIFIED CUSTOMER
He worked seriously and solved my problem perfectly. I am very satisfied and thank him very much.
5/21/2025
Mary Anne. VERIFIED CUSTOMER
His service was perfect!!! Honestly explained everything
5/21/2025
Rebecca D. VERIFIED CUSTOMER
Max Cubas was thorough with looking up my car’s maintenance history at another dealership and I had looked up what to expect for my maintenance and Max had the same recommendation so I didn’t feel like I was being taken advantage of. He also gave me a heads up about what was recommended for next visit. Great customer service, thank you.
5/21/2025
Eliseida G. VERIFIED CUSTOMER
Tommy was very attentive! Thank you!
5/21/2025
Patrick M. VERIFIED CUSTOMER
Tommy is always on top of things to make sure the customer is satisfied. He is easy to talk to & keeps it realistic making him very easy to work with.
5/21/2025
Paul K. VERIFIED CUSTOMER
Hong did everything that he said he would. He was very professional and very helpful. I highly recommend him for the service that he provided.
5/20/2025
Jennifer H. VERIFIED CUSTOMER
Max was an excellent customer service agent. Very personable and knowledgeable.
5/19/2025
Antonio D. VERIFIED CUSTOMER
Everything was above and beyond thank you so much Hong Nong
5/19/2025
Sherman M. VERIFIED CUSTOMER
Taz was Great!
5/19/2025
Hee Won. VERIFIED CUSTOMER
Excellent
5/18/2025
James G. VERIFIED CUSTOMER
Mr. Youhana provided me with the best customer service I’ve had at the dealership in years. He has a warm friendly yet knowledgeable approach and converses in a very understandable way. I felt respected for my choices. Communication updates were perfect.
5/18/2025
Ryan B. VERIFIED CUSTOMER
Matthew was very helpful.
5/18/2025
Nancy F. VERIFIED CUSTOMER
Max Cubas was excellent in all aspects of service: communication, listening to my concerns, responsive to my requests, cheerful and timely. Highly recommend!
5/18/2025
Chunhao C. VERIFIED CUSTOMER
5 star experience!
5/18/2025
Paul P. VERIFIED CUSTOMER
Matthew is very helpful and curtesy to help what I requested. He followed through every steps and explained to me what’s needed on my old Pilot. I felt the money spent was worth for an overhaul of my Pilot. Matthew, you did a great job! Also, you have a great team at Honda Oakland, seamlessly services from online appointment, texted confirmation, service repair and shuttle arrangements. I was taken care of from start to finish. Thank you all!????
5/18/2025
Kevin X. VERIFIED CUSTOMER
Matthew was very attentive to detail. He was happy to explain every step of the process for getting my vehicle serviced, all charge difference from what I expect to what is actually charged. He was easy going and super approachable.