Victor and the team on 12/13/25 provided excellent customer service and completed my routine maintenance servicing in a timely manner, despite being very short-staffed that day. I appreciated Victor’s friendly and helpful nature, and efficient communication. I used the shuttle service that day, which was a bit of a wait, but my driver was also very friendly and at least I was able to wait in the Customer Service Center lobby.
I do have some recommendations for the lobby amenities, which isn’t related to the service from Victor or the team that day. Given the long wait for the shuttle, it would be nice if there were snacks provided and more options for tea. I know other service centers have light snacks available for customers and a wider array of tea as well (particularly non-caffeinated tea, like mint or chamomile, rather than just the caffeinated black teas). Having snacks available for customers waiting in the lobby would make for an even better customer experience overall.
12/16/2025
Peter H. VERIFIED CUSTOMER
Very good service
12/16/2025
Amy L. VERIFIED CUSTOMER
The job (oil change) took over 3 hours to complete when I was told at most it would take 2 hours. I then had to wait an hour and half to get a shuttle ride home. At vehicle pick up I noticed a deep scratch on the driver’s side door, which the advisor told me the manager would have to get back to me about the damage this dealership did on my car. I still have not heard anything from them. This was a very disappointing and frustrating trip to Honda of Oakland. I will not be returning and would not recommend to anyone. You expect a dealership to take good care of your car but instead you have to be hyper vigilant that no damage was caused, which in this case it was.
12/16/2025
Jannes A. VERIFIED CUSTOMER
I made an appointment for 10 am for an oil change. I waited four hours because all the time I was told "they are already working on it". In the future just tell the customer to go away and come back if the car is ready. I wasted my whole day.
12/15/2025
Eleesabeth H. VERIFIED CUSTOMER
He was cheerful in the face of challenges. I appreciate this
12/15/2025
Te-Wei S. VERIFIED CUSTOMER
The recall software update took almost 5 hours to do. It was a lot longer than expected. We had to uber to run errands and back to the dealership because we waited almost an hour for the shuttle that never showed up. Tommy was great but even he couldn’t help.
12/15/2025
Angie D. VERIFIED CUSTOMER
Definitely excellent service from Victor Marinez. A big 5
12/15/2025
Joe K. VERIFIED CUSTOMER
$2,100 for a 90k mile service is overly excessive.
12/14/2025
Daniel L. VERIFIED CUSTOMER
Everything was great, thanks.
12/14/2025
Howard L. VERIFIED CUSTOMER
Max Cubas did a great job!
12/14/2025
Rashima S. VERIFIED CUSTOMER
Poor communication as well as not addressing the root cause. Lastly, I was not informed of having a brake issue until I asked the cashier to explain the inspection sheet to me on 12/10.
I spoke to Barbara on 12/10 and told her that I never received info about my brakes nor provided consultation. She and I learned that Tommy did not fully submit/send the images to me on 12/9..
Overall, poor experience!
12/14/2025
Cathy H. VERIFIED CUSTOMER
Excellent service
12/13/2025
Chiharu N. VERIFIED CUSTOMER
Thank you so much for working on my car. He fixed the problem perfectly. It was quick and reliable service.
12/13/2025
Phatthana P. VERIFIED CUSTOMER
Max is very helpful, knowledgeable about his work and great communication.
12/13/2025
Devignai C. VERIFIED CUSTOMER
John was great and I was highly satirized with Oakland of Honda because of him and his professionalism for the service for my proflogue
12/13/2025
Christopher M. VERIFIED CUSTOMER
Max always goes above and beyond. I always look forward to the service when I have to bring in my cars
12/13/2025
Julian C. VERIFIED CUSTOMER
2 weeks to do a job that actually took 3-4 hours inside 1 working day. No attempt to contact me by email or text to shorten the 2 weeks wasted in any tangible capacity. Parts had my wheel since 2-3 weeks ago yet somehow Service didn’t know that…..and they're literally in the same building. The actual service was quality, but I likely will not be back as I abhor having my time wasted
12/12/2025
Olafemi A. VERIFIED CUSTOMER
The lack of communication was a big problem. I had to call several time and even come up to Honda to get answers about my vehicle. I had to request a rental after several days. overalll, I had a horrible experience and will go through every measure to make sure this does not happen again.
12/12/2025
Pam F. VERIFIED CUSTOMER
As always Victor is an exemplary employee. Above & beyond . Only negative would too polite!!