Dropped off my car on Saturday @ 10:30am for an 11:30 am appointment. Oil change & recall. Was told it may not be finished on Saturday so it would be Monday. I received a text @ 8:35 am Monday informing me to review my multi-point inspection but nothing about the recall status so I called and was told there were replacing the crankcase bearing and it should be another hour or so. No updates or contact until I called at 3:35 pm and was told that she is working on warranty papers and should be ready in 30 minutes. Poor communication skills or it could be that the service department can’t handle the load or too many scheduled in a day. Not what service use to be when Jeff Lind and Pam Oakes were there. All I know is there is a lot of room for improvement and I know you have new advisors but I can’t even talk to the advisor when I call because you have added another layer of assistance that talks to the customer, then passes the message to the advisor who doesn’t call you back. So you have your answer.
10/15/2024
Steve L. VERIFIED CUSTOMER
Marc did a fine job today.
10/15/2024
John S. VERIFIED CUSTOMER
You guys are Awesome!!
10/14/2024
Graham D. VERIFIED CUSTOMER
Racheal and the team did a great job - very pleasant and excellent communication.
10/14/2024
Amanda M. VERIFIED CUSTOMER
Fast and very professional service!
10/12/2024
Darius Y. VERIFIED CUSTOMER
Since the very first item that needed to be taken care of on my used 2020 MDX, Aaron has been on top of ensuring that I was taken care of and has provided complete customer satisfaction consistently. I truly appreciate having a partner on Frank Leta’s team to work with on my vehicle. Unmatched Customer Service!
10/12/2024
Michael B. VERIFIED CUSTOMER
I was very happy with the overall experience, the waiting area was great ,I brought my work with me and able to complete some things
10/12/2024
Emily Y. VERIFIED CUSTOMER
First time back at Leta in 5 years because we were in between Acuras. Had a great experience.
10/12/2024
Karen M. VERIFIED CUSTOMER
I had an appointment and it took hours for an oil change. I had to take a work meeting and the music and multiple TVs were so loud there was not a place that was conducive to take the meeting without the noise. I searched the entire dealership for a “quiet” place and there was not one. Maybe consider cutting the loud music that is competing with the multiple loud TVs that are on different channels. Sensory overload and extremely over stimulating.
10/12/2024
Michelle B. VERIFIED CUSTOMER
I have nothing but good to say about Aaron. You have a great employee with him !
10/12/2024
Michael K. VERIFIED CUSTOMER
Thank You
10/12/2024
Gabriel W. VERIFIED CUSTOMER
Aaron was great, but waiting 2.5hrs for an oil change was not.
10/11/2024
Lindsay P. VERIFIED CUSTOMER
Fast and friendly
10/11/2024
Timothy C. VERIFIED CUSTOMER
Very informative and attentive
10/11/2024
Patricia R. VERIFIED CUSTOMER
I will never come to this company again for a vehicle or for service of any kind. I was sold a vehicle, put $5000 down on it, and it needs a new engine. Completely unacceptable and unprofessional.
10/10/2024
Caesar C. VERIFIED CUSTOMER
Aaron Barr is my new Service Representative, and I am very pleased with his Customer Focus and professional work ethics.
10/10/2024
Amanda B. VERIFIED CUSTOMER
I bring my car in every 3-4 months for oil changes and inspections. This visit I was made aware that I needed brakes and routers. If this would have been brought to my attention on my last visit I wouldn’t need routers. I do not appreciate the inconvenience and being up sold. I have a maintenance plan isn’t being used to its full potential, instead I’m paying out of pocket cost for repairs that could have been avoided.