Rodney was very nice and did an exceptional job of talking care of my car and me.
10/27/2024
Cynthia W. VERIFIED CUSTOMER
Thanks
10/27/2024
Tracy S. VERIFIED CUSTOMER
Marc looked into all issues and made sure I was completely satisfied. Communication was great.
10/27/2024
Michael L. VERIFIED CUSTOMER
Top notch!
10/26/2024
Katrina W. VERIFIED CUSTOMER
I’ve owned my vehicle for 2 weeks and my car has been in the shop twice. The first time was a week ago and I had to hurry back to work so it took me a day to realize the sunroof rattling and the brake noise
Was not fixed. I’ve been told multiple times that the brakes and rotors have plenty of life left, which I get, but that’s irrelevant to what the noises. Then I took it in again Wednesday the same day was told they couldn’t hear anything and the advisor literally laughed at me on the phone like I Was crazy. I have been trying to reach a manager for two days actually six times I tried to call in six people I’ve talked to and finally I got a call tonight at 5pm and missed the call but called right back and no answer. I had faith that frank let’s was the best dealer to purchase my vehicle and was told by everyone the day I bought it how pleased I would be with the service, but in fact it’s upset . I offered to point out the noise and I was told no. I am unhappy and I would like the right thing done and to fix the noise coming from the rear of my car. Maybe it’s not the brakes maybe it’s something else but if the noise and I know that they heard it there’s no way nobody could hear it.
10/26/2024
Cody W. VERIFIED CUSTOMER
It is running good, Awesome job.
10/26/2024
Gary D. VERIFIED CUSTOMER
Great representative for the dealership.
10/25/2024
Dawn S. VERIFIED CUSTOMER
I would’ve been 100% satisfied with more updates about my car. I dropped it off Monday. Requested an update on Tuesday. Received and update on Wednesday via incomplete, detail-free electronic notes. Then, finally received answers at pickup on Thursday; not quite customer-centric service. I’ll comment same on manufacturer survey.
10/25/2024
Ramo J. VERIFIED CUSTOMER
Mark is very professional he answers all my questions
Thank you mark
10/25/2024
Joe E. VERIFIED CUSTOMER
Aaron is great and always does a wonderful job. Thanks again.
10/25/2024
Charles B. VERIFIED CUSTOMER
Aaron did a wonderful job! Top notch customer service.
10/25/2024
Ronald T. VERIFIED CUSTOMER
The service was performed very well.
10/24/2024
William W. VERIFIED CUSTOMER
I always find my visits to Frank Leta as enjoyable as a trip to get my Acura repaired can be. Everyone is very friendly and knowledgeable. The facilities are first rate.
10/24/2024
Barbara S. VERIFIED CUSTOMER
All is good! Marc was very professional and pleasant to work with. Everyone at the So Co location provided great service!
10/24/2024
Ralph C. VERIFIED CUSTOMER
I would like to know the name of the guy that showed us the 2024 RTX he was with service somehow, but he helped us. Could you give us a name?
10/24/2024
Alicia R. VERIFIED CUSTOMER
Rachel was fine. But my mirrors are loud both of them brakes still make noise. Tires did not have any air added to them although pressure is low
10/24/2024
Stephen G. VERIFIED CUSTOMER
Customer rep Rodney, was very pleasant & courteous. He’s too busy to return phone calls or respond to texts within 2 hrs. Took 2-1/2 working days to get a vehicle diagnosis from him. Phone reps told me 3 times on separate days that he’d get back to me as soon as he was free. Responses are unreliable, causing me to constantly call and FINALLY threaten to call the GM of the dealership unless my 3D message wasn’t returned within a 1/2 hr.