I'm usually very impressed with the service but today when I had my tire patched, they left the floor mat cover and plastic seat cover in my car. I also had to let 10 psi of air out of my tire because they had 42 in the repaired tire and 32 in all of my other tires.
1/15/2025
Darius Y. VERIFIED CUSTOMER
Month after month since May 3, 2024, Aaron and Jessica have been extremely good to me as a customer. We all have an amazing relationship that feels more like family than just a customer or consumer of LEETA. Thank you for having amazing and professional individuals in place to assist.
1/15/2025
Charlotte N. VERIFIED CUSTOMER
Kevin was great, service has always been great here
1/15/2025
James L. VERIFIED CUSTOMER
My car was in the shop because the Frank Leta mechanics made a mistake and a bolt fell off that they put on in the front suspension while my daughter was driving it. Luckily no one got hurt. I asked Aaron if there was any damage to the car after it was towed to the shop. He said no. When I picked up the car today. There was damage to the car. I am not sure why no one including the mechanics the service manager or Aaron did not see the damage. I showed the damage to Cougar and he was like yep. So he said he would fix it. But now I have to being the car back to get it repaired.
1/15/2025
Umarjon Y. VERIFIED CUSTOMER
I received the vehicle back, seems to run fine but has a new low frequency vibration. When downshifting to 3.5 to 4k rpm it sounds like marbles in a tin can with a bunch of low frequency vibration. Im afraid to drive the car as i have a feeling driving it this way will cause more damage to the engine.
1/14/2025
Nichole D. VERIFIED CUSTOMER
Racheal is always so helpful and knows her stuff. She’s great! Love working with her.
1/14/2025
Shawn V. VERIFIED CUSTOMER
Rachel Fowlerwas great to work with
1/13/2025
Kimberly D. VERIFIED CUSTOMER
Smooth, Easy and prepared
1/12/2025
Jody H. VERIFIED CUSTOMER
Great
1/12/2025
Mark G. VERIFIED CUSTOMER
Got us right in and took care of the problem the first time. Thank you.
1/11/2025
Robert F. VERIFIED CUSTOMER
Service was fine job completed on time.
1/11/2025
Melissa H. VERIFIED CUSTOMER
Excellent and fast service. Always top notch!!
1/10/2025
Mona W. VERIFIED CUSTOMER
Response time realistic and quickly served. Professional and cordial w clients. Explanation of service great.
1/10/2025
Rodney M. VERIFIED CUSTOMER
Best service I’ve ever had. On top of estimates and ETA of the vehicle. Frank Leta Acura takes good care of me, but cougar took great care of my vehicle 10/10 coming back to this service department.
1/10/2025
Frank D. VERIFIED CUSTOMER
Rachael was very personable and helpful.
1/10/2025
Terri K. VERIFIED CUSTOMER
N/a
1/10/2025
Dillon B. VERIFIED CUSTOMER
Tyler is fantastic to work with. The frustration lies within the sales department. 2 days after we brought this vehicle home we noticed the rear drivers side door did not sit flush with the car. We reached out and brought it in to be looked at. Tyler handled everything perfectly. They got it adjusted but ended up taking it to the body shop to have it fixed completely. The sales team has so far only agreed to pay 50% of the repair cost. We did not cause the door to sit open, the car was purchased in this conditions unknowingly and we expect the sales department to make it right. But Tyler is a wonderful person to work with. Highly recommend service with him
1/10/2025
Anita F. VERIFIED CUSTOMER
Racheal did great.
1/10/2025
Pamela H. VERIFIED CUSTOMER
I went in to get a nick in the windshield filled
It looks worse now with a **** dot