Service was prompt and straightforward. I’m looking forward to your car wash opening.
11/4/2023
Olivia D. VERIFIED CUSTOMER
Thank you Aaron for the excellent service.
11/4/2023
Maggie W. VERIFIED CUSTOMER
The job was professionally done in a timely manner. I appreciate it.
11/3/2023
Karen Smith. VERIFIED CUSTOMER
Michael and Cougar provide excellent customer service and I have no argument with the service actually provided with the oil change. But when we scheduled for maintenance pack oil changes it is unreasonable to me that I would be expected to lose 2 to 4 hours work to perform a task that can be completed in less than a lunch hour with time to actually get lunch along the way, if I were to just drive up unannounced to any facility in my area. I understand staffing is an issue but I believe your company would be providing better product to myself and probably more importantly to your loyal Leta new car buyers , if you set up a similar lube shop for quick in and out deliveries of such services. But as always your team is friendly and enjoyable. I’m sure they, like myself would like to limit the need for unnecessary two hour long interactions.
11/2/2023
Carla M. VERIFIED CUSTOMER
I like Cougar because he’s very knowledgeable and does a great job explaining what work the mechanic did to vehicle.
Plus he drives a Ridgeline!????
11/2/2023
Thomas H. VERIFIED CUSTOMER
Great job
11/1/2023
Beth B. VERIFIED CUSTOMER
Thank you
11/1/2023
Alisa K. VERIFIED CUSTOMER
Dee was so friendly and respectful her customer service is always professional and timely matter.
11/1/2023
Scott L. VERIFIED CUSTOMER
Cougar absolutely deserves 5/5 stars. After another not-so-wonderful experience at your Rock Road store, Cougar quite naturally provided the level of customer service that one might expect. Our concerns were addressed and our car was fixed properly. Thanks to Cougar, Frank Leta Acura has a customer for life.
11/1/2023
Terry R. VERIFIED CUSTOMER
Cougar was extremely personable and professional. Thank you very much!
11/1/2023
Patricia D. VERIFIED CUSTOMER
Professional good service quick to respond to problem
10/31/2023
Wendy H. VERIFIED CUSTOMER
Excellent customer services
10/31/2023
Rob W. VERIFIED CUSTOMER
Always a great experience and prompt feedback and advice. It’s nice to be remembered
10/31/2023
Karen M. VERIFIED CUSTOMER
Brad is always knowledgeable, helpful, and friendly.
10/31/2023
Barbara L. VERIFIED CUSTOMER
Cougar has taken care of me in the past with services for my Toyota RAV4. He has always given my 110% attention. If there was any additional required vehicle service Cougar explained it in detail. He greeted me with a smile and apologized for my wait time due to another employee being at lunch. Cougar is an excellent customerservice Frank Leta rep.
10/31/2023
Gregory F. VERIFIED CUSTOMER
When rotating tires Tech may not have checked tire pressure as all were 3-4
Psi low
10/31/2023
Cindy N. VERIFIED CUSTOMER
Everything was good
10/31/2023
Dominic M. VERIFIED CUSTOMER
Everything was fine. Just think your pricing on replacing a cabin air filter is very high.