Frank Leta Honda Auto Repair Service

Leigha was extremely helpful. She listened closely while I explained the situation I had going on with the immobilizer in my civic, even while I was explaining the obscure work around with the brake code. All in all, I had a wonderful experience with Frank Leta Honda. Thank you guys!

Greatest me outside. Ushered me into my service agent. He gave me an estimate of time for an oil change and a tire rotation. 1:15 was the estimate. I went for a walk and my car was done at 1:05. Finished my walk and right to the service desk. Very smooth, all the way through! Thank you Frank Leta Honda and all staff. 10/10

Also, besides the good service, I used the car wash coupon. The facility in O’Fallon was good to!

Tyler took care of all details in our warranty repair in a professional and friendly manner. He made it easy to get it done.

Purchased a used vehicle within 6 months ago. Was pleased to know they offered a warranty/service contract in the vehicle. I expressed to the sales rep that I would like to avoid having a monthly car payment along with getting stuck with costs to repair the vehicle. After assuring me my vehicle would be taken care of, I purchased the service agreement for several thousand dollars. I’m sure Leta made a decent profit on, or else they wouldn’t sell it. I had an issue with that vehicle and brought it to Leta for service. I had to pay a diagnosis fee even though I had the issue identified when I dropped it off. I was then informed the repair was not covered by service contract. I was then told it would be almost $600 to replace. Upon conversing with service staff and inquiring if anything could be done to alleviate the cost of the repair, due to me owning the vehicle less than 6 months. I was offered a total of $65 dollars in discounts which still resulted in the cost being more than my monthly payment. I understand they are running a business and was not expecting anything for free, however I do feel like more could have been done due to the personal equity I thought was built up during my awesome experience when purchasing the vehicle. Very disappointing that Leta failed to offer more of a discount to offset the cost of repair for the vehicle they sold me. What’s more, in obtaining quotes from other certified repair shops, several of there quotes were less than half of what Leta offered. The “Leta for Life” mantra does not appear to mean anything when it comes to maintaining relationships with returning customers.

She is upbeat and very proficient at her job.

Dashuna provided great customer service. She had the work done as I requested and answered all my questions in a friendly manner. I had a good experience.

Do not text customers at 11:30 pm! Extremely rude and inconsiderate. Reset your robo texts.

Leigha was very sweet and had no complaints.

It’s not my car so it’s not for sale.

Friendly and thorough. He answered all of my questions and made sure all of my maintenance was all caught up.

Appreciate the friendliness and help I received. Services was done quickly, and allowed me to quickly get back on the road. Thank you to everyone involved!

Sam did a wonderful job addressing our concerns and communicating with us as they worked through the diagnosis/etc. we had the most positive experience here that we could while dealing with a stressful car situation with our vehicle elsewhere. Overall everyone in service was great and we will be returning for all our needs moving forward!

Chris was very helpful! He carefully explained my car’s immediate and near term service needs. The repairs were completed ahead of the promised time. Excellent service experience!

Tyler is the best! Probably the biggest reason I service my car there. Add to that your technicians do great work to. Everything that gets done has always been done right for me.

I love working with Tyler! He was the first one to help me when I first started bringing my car in. I always look forward to seeing him and knowing that he will take care of me.

Service department is amazing and always friendly! Always recommend to people wanting cars or services ????

Leigha is amazing and one of the many reasons we continue to do automotive business with the Leta group

This is honestly the best service department I have ever been to! Thank you for being so friendly and for the quick service!

Your personnel shouldn’t be wearing tight shorts for work. Sorry, but cant take someone serious that looks like they are hanging at home. Need to step up your employees dress.