Tim was fantastic. Kept me informed along the way. I do appreciate him working in my favor. I will be recommending Tim and Frank Leta Honda when anyone is looking for a car. Thank you Mary M
1/16/2026
Linda M. VERIFIED CUSTOMER
Everything was acceptable and timely from the time I drove in and gave them my appointment time and keys. I'm just not sure why with a scheduled appointment the actual oil change should only take 30 minutes not 1 hour.
1/16/2026
Dustin H. VERIFIED CUSTOMER
U guys tried too upsell me over 1100 bucks and u your technician couldn't even put windshield wiper fluid in it I drove all the way home which is a 30 minute drive there and back get back had too wait another 20 minutes and all I got was oh sorry no coupons no free oil change no car wash I won't be back worse customer service
1/16/2026
Paul D. VERIFIED CUSTOMER
Tyler is very attentive to his customers and gets all the tasks done every time I give him my vehicle n brings to my attention what PMS are due Tyler is definitely a asset to Honda worked with him for years
1/16/2026
Mark S. VERIFIED CUSTOMER
When I came to pick up my vehicle, I was told my services were done. I realized the emissions sticker was still from the previous inspection. I found out that they actually did not do the emissions inspection. So I waited for the inspection to be done to find out that since I also had a system update that they could not successfully run the test and I would need to drive the vehicle for a few days and bring it back for the inspection.
1/16/2026
Chad B. VERIFIED CUSTOMER
I wish the oil used was 5w20 rather than 0w20. My accord is from 2006 and is 5w20 is the recommended oil
1/15/2026
Anthony P. VERIFIED CUSTOMER
I set an appointment to have a part repaired, but the part was not ordered when I made the appointment; so, when I showed up, the repair could not be completed. This meant that I had to go back a second time once the part had arrived.?Then I had to return a third time because the repair was not done completely (although this third return was an easy fix).
1/15/2026
Phillip (Dean). VERIFIED CUSTOMER
The mechanic messed up removing the PCV valve. An item that should have taken no longer than 30 minutes he broke, I suspect he didn’t know what he was doing and didn’t know how to remove it. In turn the valve cover had to be removed. Because of this error I did not get the brake job I was suppose to get done. Sam the service adviser was great.
1/14/2026
Jerome W. VERIFIED CUSTOMER
Everything is great
1/14/2026
Nicole/Jeff S. VERIFIED CUSTOMER
Sam was fantastic and thorough and very kind. We were thoroughly
Impressed. Thank you!!!
1/14/2026
Gail D. VERIFIED CUSTOMER
Samuel was courteous, professional, timely, and efficient. Mostly, he explained and answered all of my questions. It’s clear his customers are his priority. Thank you for the great service I’ve come to expect at Frank Leta Honda!
Gail Debro
1/14/2026
Robert M. VERIFIED CUSTOMER
The young lady was awesome
1/14/2026
Cierra C. VERIFIED CUSTOMER
Leigha was great! She was very friendly, knowledgeable and helped us resolve all of our issues.
1/14/2026
Will M. VERIFIED CUSTOMER
Great service (as always)!
1/13/2026
Sharon B. VERIFIED CUSTOMER
I’m amazed at how well your dealership is organized and receive it customers. The whole process from driving in to the service area and then going to wait in the waiting room was almost a pleasure. In fact I could come there every day and enjoy my time with you, but that’s not what this is about. It’s about service and you know how to deliver it. Thank you.
1/13/2026
Andrew B. VERIFIED CUSTOMER
Did elite job took extra care and treated like it was his own five stars
1/13/2026
Scott L. VERIFIED CUSTOMER
Fantastic customer service
Very personable service
1/13/2026
Patricia H. VERIFIED CUSTOMER
Leigha took great care of me today and my car was ready before Requested
1/13/2026
Joe B. VERIFIED CUSTOMER
Randy is excellent to work with. I was happy just knowing from the beginning that he was assigned. He helped sort out discrepancies in the vehicle's service history and directed me to the services truly needed at this time.
1/13/2026
Ryland F. VERIFIED CUSTOMER
Great customer service—very kind, patient, and helpful.