Brandon was exceptional! He kept me updated…several times during the day. Quite the professional employee!
6/27/2024
Mike H. VERIFIED CUSTOMER
I’m still waiting on a callback from my last service appointment for other repairs that were done and needing to be fixed I was told she would speak with manager and get back to me but never heard anything back and I even sent a text message on the service text app asking to speak with the service manager still no reply
6/27/2024
Kelli R. VERIFIED CUSTOMER
Leigha was amazing and very helpfu! I would go here again for service just because of her! She is the gold standard of what an employee should be!
6/27/2024
Matthew W. VERIFIED CUSTOMER
Tyler was quick to assist getting my car repairs completed and easy to work with.
6/27/2024
Sharon O. VERIFIED CUSTOMER
Leigha was amazing!! So easy to work with, really showed she cared about me as well as my vehicle, and advocated for me getting the work done for free since I had just bought the car 3 months ago. She even stayed late when I got stuck in traffic to pick up my vehicle. Exceptional customer service!!
6/27/2024
Michael D. VERIFIED CUSTOMER
Tim was professional, courteous, & easy to work with. Thank you Tim.
6/27/2024
Eric F. VERIFIED CUSTOMER
Sam was absolutely fantastic.
6/27/2024
Patrick L. VERIFIED CUSTOMER
Your system of texting with the 6 point inspection results is a great system
6/26/2024
Ryan M. VERIFIED CUSTOMER
Tim did a great job on servicing my 2019 civic. He took the time to talk to me and go over everything that the tech found that needed attention and was kind enough to look at the issues.
Super awesome advisor and will be using him for all my honda service appointments.
6/26/2024
Tracy H. VERIFIED CUSTOMER
Brandon was awesome ! Was passionate about taking care of me which made for a great experience.
6/26/2024
Rick A. VERIFIED CUSTOMER
Brandon, was very nice and helpful along with understanding customer needs. Thanks
6/26/2024
Alonzo J. VERIFIED CUSTOMER
Always provides excellent service and I trust his knowledge and advice on how to keep my vehicle maintained.
6/25/2024
John W. VERIFIED CUSTOMER
Great service on a stressful road trip
6/25/2024
Charlie C. VERIFIED CUSTOMER
My service agent Tyler was fine. The guy that checked me out was fine.
My issue is with the service agent (I don’t remember his name, he was sitting by the door to the lobby with his back to the window)
I came back on because I noticed some damage to the driver door. I wanted to make someone aware. The agent seem aggravated that I came back in. When I showed him the problem on the door, he said, what were you in here for, I said to replace an alternator, timing belt, a timing belt sensor and the battery. He then said, exactly, those things are under the hood not the door. Then he walked off. Then I heard him mutter to himself, “what an idiot”.
I bought my 2013 Honda odyssey touring elite from you guys brand new and every maintenance, every service, every repair has been done at Frank Leta. I have never been treated so rudely and disrespectfully.
I am in the market for a new car this summer. I was planning on purchasing my new car from Frank Leta, but I will never do business with Frank Leta again. Clearly they do not feel good customer service is necessary.
6/25/2024
Megan F. VERIFIED CUSTOMER
My car got towed to Honda and taken care of in one business day. I picked it up after hours because I couldn’t get off work earlier. So without seeing anyone, Randy and the team completed took care of me and my car! Great experience! Thank you!
6/25/2024
Gregory H. VERIFIED CUSTOMER
I’m on time and out the door early…great job on short notice.
6/25/2024
Karen M. VERIFIED CUSTOMER
My advisor was thorough, friendly and helpful. She was informative and I appreciate that because I want to know everything about my vehicle.
6/25/2024
Francis C. VERIFIED CUSTOMER
Brandon was great. Very friendly service was excellent all around
6/25/2024
Betty B. VERIFIED CUSTOMER
I have $500 in service money but it could not be used for this service. Otherwise everything was fine.
6/25/2024
Lisa M. VERIFIED CUSTOMER
Randy is the epitome of customer service! I’m loyal to Frank Leta Honda because for years I have been receiving the best customer service with the service department! Honest evaluations and fair pricing makes all difference! A special thanks to Paul Quissenbury years ago who set the stage for outstanding service and Randy has continued to be my trusted advisor!
I appreciate everyone in the Frank Leta service department for providing excellent service with integrity and professionalism!