She is very friendly and helpful, I like working with her
7/12/2023
Jenny J. VERIFIED CUSTOMER
Jacob was very helpful and professional. I appreciate his knowledge and advice. Jenny
7/12/2023
Stacy C. VERIFIED CUSTOMER
James Rocks! Seriously he was amazing! He turned a bad situation in to one where I was pleased with the outcome and will make me consider Honda again for my future cae buying.
7/12/2023
Mary Beth. VERIFIED CUSTOMER
Grease marks left on inside of armrest. But service and experience was great
.
7/12/2023
Edward H. VERIFIED CUSTOMER
When I left Friday after being in Thursday all the warning lights came back. I need a reschedule
7/12/2023
Richard H. VERIFIED CUSTOMER
This was the second time we took in for same reason I do not agree being charged for something they should have found the first time.
7/12/2023
Maria R. VERIFIED CUSTOMER
Always a great customer service
7/12/2023
Sharon V. VERIFIED CUSTOMER
They wouldn't fit the recall because they limit it to 3 a day and the online scheduling doesn't say that. So now I have to go back.
7/11/2023
Stacy G. VERIFIED CUSTOMER
My part was supposedly ordered however I never received a call it was in.
7/10/2023
Phillip A. VERIFIED CUSTOMER
She’s friendly and awesome to deal with. Communicates well and keeps you very informed.
7/10/2023
Robert F. VERIFIED CUSTOMER
N/a
7/10/2023
Stephen S. VERIFIED CUSTOMER
They didn’t air up a low tire. They didn’t reset my maintenance computer. It is showing me as overdue. I have to hope they did change the oil. I could have taken it to a quick lube place and got as good or better service for 2/3 the cost and not taken 1hr 45 mins.
7/10/2023
Jason E. VERIFIED CUSTOMER
Tim is a great service advisor. He is very knowledgeable and always courteous, professional, and enjoys his job.
7/10/2023
Debra M. VERIFIED CUSTOMER
James is definitely an asset to your team. He is knowledgeable and very helpful.
I was disappointed however that the text from the service technician recommended a service for my car that didn’t apply to my model car.
7/10/2023
Sridhar C. VERIFIED CUSTOMER
Great job. Thank you
7/10/2023
Stuart S. VERIFIED CUSTOMER
Randy is the greatest!!
7/10/2023
James G. VERIFIED CUSTOMER
Kimmie is phenomenal and did a tremendous job taking care of my needs and my vehicle. Kimmie should be commended and retained for doing so well. However I will not be able to use the service center moving forward. Though this process I learned that Frank Leta charges over MSRP for parts and some of the highest labor rates around. This makes repairs cost more than warranty coverage and insurance coverage. Charging 150% of MSRP seems an unreasonable way to cover the higher costs of other parts of the industry. Please note, Kimmie is likely the only reason I continued with the service after learning about the pricing. In the end, the pricing has left a sour taste with me. Kimmie and the other members of the service team were great, I appreciate Kimmie very much!
7/10/2023
Pamela V. VERIFIED CUSTOMER
Thank you for all you do for me.
7/10/2023
Joan D. VERIFIED CUSTOMER
Everything was perfect. Always courteous and professional. As always, our only place to go????
7/10/2023
Tim O. VERIFIED CUSTOMER
Randy did a great job and was very helpful through the whole process. The amount of time the part took is unacceptable but that is not Frank Leta Honda’s fault. My only complaint is regarding the loaner vehicle I was given. I appreciate that it was given to me at no charge but it was also given to me in a very unsanitary condition. There was food crumbs on the seats and sunflower seed shells on the floor in the back and front seat. That is gross. No charge or not, the vehicle should have been in a more presentable condition.