Shouldn’t have had to have my 2025 car in the shop at all, let alone for 6 days. Glad I was able to use a loaner, but also didn’t love the $200 hold on my card. Also, the first loaner car I had smelled horribly of smoke. I called back and they literally told me the note on the car said “smells like straight cigarettes.” This should have been disclosed. I had to return it to get a new loaner when I found out my car wouldn’t be ready for almost a week. Incredibly inconvenient and not the experience I thought I’d have buying a brand new car from you all.
All that said, glad you all fit me in the next morning when I called that my car wouldn’t start and I had to call triple A.
Stevie was great. The other staff I interacted with were not friendly.
4/10/2026
Mike R. VERIFIED CUSTOMER
Have someone call me.
I did not click something correct so the transmission is not fixed ?
Clean off transmission?
Was doing that when car gets detailed
****-****-xxxx
4/10/2026
Ahmad M. VERIFIED CUSTOMER
Very efficient and professional service.
4/10/2026
Aron C. VERIFIED CUSTOMER
Clear communicator, professional, friendly.
4/10/2026
Mary S. VERIFIED CUSTOMER
Tim helpful with “recommendations “ but no pressure to have anything done immediately.
4/10/2026
Patrice S. VERIFIED CUSTOMER
Tyler is the best.
4/9/2026
Mary B. VERIFIED CUSTOMER
The girl who checked me in seemed totally disinterested in listening to my concerns that brought me in the shop. Then I was passed off to another girl who seemed even less interested, if that's possible. Very little people or customer service skills with those two. Hoping your findings are accurate. No car wash either.
4/9/2026
Lisa R. VERIFIED CUSTOMER
Leigha was very helpful and made the experience great.
4/9/2026
Richard P. VERIFIED CUSTOMER
Wow! What a difference from the dealership I had been using for service. So much better at Leta! Michael was great. Informative without pressure. Pricing was upfront and clear without any stupid service charges. I’ll be back with our other Honda.
4/9/2026
Patricia M. VERIFIED CUSTOMER
Was told by Tyler face-to-face that my car every time I bring it in is a quarter and a half low every thousand miles. I have had nonstop issues since bringing my vehicle in and having oil changes done in leaving with no oil in my car multiple times I am now facing a decision that I have potential motor failure with metal shavings in the motor and no solution. Besides, my car is perfectly A-OK to drive I purchased the service package on two other vehicles
4/9/2026
Charles C. VERIFIED CUSTOMER
I ask that my doors unlock when either front door is unlocked. It didn’t get written down.
4/8/2026
Kevin E. VERIFIED CUSTOMER
She was very polite and I was happy with her service. I came without an appointment and she happily took my car and was able to do an oil change.
What I was disappointed in was that the service technician, the dealership or Honda recommended over$2,900 worth of work to be done on a vehicle that was not having any issues and only has 44,000 miles.
4/8/2026
Michelle S. VERIFIED CUSTOMER
Excellent tracking of necessary repairs for my old car. Kind help at the dealership.
4/8/2026
Linda L. VERIFIED CUSTOMER
Dashuna has waited on me before, when I owned my RDX. Excellent. Courteous and thorough. I particularly like how quick the service was completed, she told me of the new procedures etc. and there is nothing better to get in and out quickly.
4/8/2026
John B. VERIFIED CUSTOMER
Randy is the best. Takes great care of the customer.
4/7/2026
Kathleen R. VERIFIED CUSTOMER
Ms young has been the best service advisor I have dealt with at Leta .
She is knowledgeable, efficient and nice to work with .