I made an an appointment to have paint touched up and when I get there they didn’t order paint and now I have to go back when the paint arrives
8/23/2023
Gwen H. VERIFIED CUSTOMER
We appreciate the expertise professionalism and promptness. Thank you so much.
8/22/2023
Dennis W. VERIFIED CUSTOMER
Was there a bit longer than anticipates but I was okay with it
8/19/2023
Bettye F. VERIFIED CUSTOMER
Thank you
8/19/2023
Denny M. VERIFIED CUSTOMER
No contact is needed. The people were nice enough but I’ve experienced different processes at other dealerships and this just felt subpar.
The steering wheel was sticky after it was dropped off, so I wiped it down and the cleaning wipe was black after. There wasn’t a sheet or breakdown of any of the diagnostics of where things were at - condition of brake pads, which tires needed pressure added, tread depth, volume levels before/after, etc
It felt a lot more like a jiffy lube experience than a dealership experience, so when my car brakes a little shaky now it makes me wonder if it was from something within the service provided? Are my brakes needing changed?
Questions I feel like I shouldn’t have leaving a dealership.
I’d previously gone to Pappas in St. Peter’s because I had Toyotas, and I know they service other makes and models, so I may go back there.
I’m not upset - I know every business has its strengths and weaknesses, but I tried this twice and was let down twice.
8/19/2023
Tammy A. VERIFIED CUSTOMER
DeAndre was prompt,pleasant, and courteous.
8/16/2023
Laveeda P. VERIFIED CUSTOMER
The service dept. was trying to charge me for my first oil change then I was told that I needed a firteration change wind shield wipers replace which they said came to 157.00 then they said that I didn’t owe anything for the oil change cause my first one is free. But I did get charged for the filtration and windshield wipers. You need better experience service personnel to handle these type of situations.
8/14/2023
Jackie W. VERIFIED CUSTOMER
Informative staff and very friendly
8/11/2023
Brianna M. VERIFIED CUSTOMER
Travis was very patient and willing to work with me throughout the process
8/11/2023
Joe G. VERIFIED CUSTOMER
Thank you, for a good job ????
8/11/2023
Joseph D. VERIFIED CUSTOMER
Great service. Great people!
8/10/2023
Christine F. VERIFIED CUSTOMER
Still having same problem and SUNROOF STILL ISN'T done and brought it exactly 12 times NOW!
8/9/2023
Demetrius A. VERIFIED CUSTOMER
Car washing is terrible
8/9/2023
Clifton W. VERIFIED CUSTOMER
Emilio was great! give that guy a raise!
8/9/2023
Chad B. VERIFIED CUSTOMER
Great staff! But I requested the car to be washed and unfortunately that didn’t happen.
8/5/2023
Tammy A. VERIFIED CUSTOMER
Thanks for assisting with the broken toneau cover handle.
8/5/2023
Crystal G. VERIFIED CUSTOMER
I love Jo and the service team , however with my car being little over a year old and already having air conditioning issues and being charged a diagnostic charge for something that shouldn’t be happening and should be covered . I bought this vehicle from you for the warranty and peace of mind for it to already have this issue is very frustrating. I waited over 2.5 hours with no updates and then since my appointment was at 2:30 and it was 5:00 when it was done it didn’t get washed, vacuumed and the tech that drove my vehicle around had his arm out the window which he was sweating and dirty I had to wipe off his arm nasty that was running down my door from my window down. Since they don’t know where the problem lies and it is losing Freon they put in dye to find the problem I now have to bring it back another day , be diagnosed again to see where it’s leaking so frustrating to keep spending money on diagnostic fees when it should be covered due to it’s just over a year old and only 14,000 miles
8/5/2023
Steven R. VERIFIED CUSTOMER
Thank did a good job
8/4/2023
Domonique G. VERIFIED CUSTOMER
My coolaint light is now on after being told nothing is wrong with my vehicle. This is becoming very frustrating every time I bring my car I’m told that nothing is wrong and I know the vehicle is not operating correctly. I don’t feel like my issues are really being looked into. Joseph was an excellent help and his customer service was great, but overall I am always left disappointed with the outcome.