Very disappointed with my service each time with this dealership
1/13/2025
Gavin M. VERIFIED CUSTOMER
3 weeks ago I got a call that my new center console trim piece arrived at south coast Toyota after they damaged my last piece. I went in on Saturday to drop the Toyota Tacoma off when they told me several hours later after I dropped it off that the trim piece was acctually broken during shipping. I don’t blame the service deptartment for the broken piece, that was clearly an error beyond their control. However, the fact that they didn’t check this piece for the three weeks is what baffles me. In previous service appointments I asked for side door predator steps on my truck, however after taking serval hours they had come to install rock sliders, not even close to what I have ordered. Stephanie Santiago did make it right but the fact that errors like this are reoccurring tells me something must improve in the service department.
1/13/2025
Manuel L. VERIFIED CUSTOMER
Parts of the car is missing
1/12/2025
Kirk J. VERIFIED CUSTOMER
Ana is a gem! She embodies the attributes of the best customer service person I’ve ever experienced. I would love to hire her in my business so treat her good.
Kirk J
1/12/2025
Paloma C. VERIFIED CUSTOMER
very friendly staff..! Thank You for taking care of my car guys!
1/12/2025
Pamela S. VERIFIED CUSTOMER
MY REP WAS EXTREMELY HELPFUL, THOROUGH, PATIENT AND KIND!!
I REALLY APPRECIATED HER SMILE ????????GOD BLESS YOU ALL AND MAY GOD GRANT ALL OF YOUBA HEALTHY AND MOST BLESSED NEW YEAR!!!
JESUS IS LORD!!!!
1/12/2025
Jason S. VERIFIED CUSTOMER
John was great
1/12/2025
James D. VERIFIED CUSTOMER
He was polite and efficient. I felt like a valued customer.
1/12/2025
Nancy O. VERIFIED CUSTOMER
Ana was very thorough in her explanation of what attention the vehicle needed.
1/11/2025
Sherrie Y. VERIFIED CUSTOMER
I have been working with Richie for a long time. He has always has given me great advice on my RAV4. I know he will always make sure I am satisfied with the service.
1/11/2025
Luana L. VERIFIED CUSTOMER
Great staff! Quick service and knowledgeable and friendly.
1/11/2025
Matheus L. VERIFIED CUSTOMER
I really appreciate your support.
1/11/2025
Demetrio I. VERIFIED CUSTOMER
Raymond Carrera is very friendly , courteous and knowledgeable. I appreciate how he took his time to throughly explain my options and ensured I understood everything clearly.
1/11/2025
Danny C. VERIFIED CUSTOMER
No car wash and no coffee cups - whaaaa?
1/11/2025
Marizta F. VERIFIED CUSTOMER
Christian **** thank you so much for your excellent job
1/11/2025
Ines C. VERIFIED CUSTOMER
Thanks
1/11/2025
Karolina A. VERIFIED CUSTOMER
The young guy help me, was very cleared and helpful . Thank k you .
1/10/2025
Maria C. VERIFIED CUSTOMER
Ana was very kind and took my car for service fast. She’s also taken a cupon I had! I am very impressed with her customer service and delivery! Thank you Ana!
1/10/2025
Claudia B. VERIFIED CUSTOMER
Francisco was great, he provided me with great customer service. He is friendly and knowledgeable. Thank you!
1/10/2025
Damian &. VERIFIED CUSTOMER
Muy amable la persona que me atendió Christian ****