Although the repair for my Prius took nearly a month, the cost of the courtesy vehicle was graciously absorbed by the dealership. This gesture sealed my appreciation and loyalty as a 20+yr customer. I am already considering my next purchase through South Coast Toyota. Big thanks to Ana for all her diligence and for being a pleasure to work with. Cheers!
2/10/2025
Hema V. VERIFIED CUSTOMER
John is very knowledgeable experienced and helpful. Very understanding of the customer’s needs. Great customer service!
Thanks John!
Best,
Hema
2/10/2025
Parvaneh K. VERIFIED CUSTOMER
Thank you!
2/9/2025
Ryan H. VERIFIED CUSTOMER
Great service, professional
2/9/2025
Maria U. VERIFIED CUSTOMER
John was so nice !
2/9/2025
Alfonso V. VERIFIED CUSTOMER
Muy bien atención
2/9/2025
David R. VERIFIED CUSTOMER
Stephanie was very communicative and friendly throughout the process. And Vuong is the best technician around - always does a great job on our truck!!
2/9/2025
Michael H. VERIFIED CUSTOMER
I always work with Richie and he is helpful and thorough.
2/8/2025
Miguel C. VERIFIED CUSTOMER
Thank you Anna,
For having our vehicle in and out so quickly. You truly value every customers time, and that is greatly appreciated. I've been coming to South Coast Toyota for maintenence for many years now, and your team knows how to take care of their customers. Looking forward to seeing you on the next scheduled maintenance. Have a wonderful weekend.
2/8/2025
Perbhaat K. VERIFIED CUSTOMER
John was super helpful!!
2/8/2025
Henry R. VERIFIED CUSTOMER
all/good /knowledgable/professional
2/8/2025
Luis M. VERIFIED CUSTOMER
I’ll see you in court
2/7/2025
Dennis T. VERIFIED CUSTOMER
Good job
2/7/2025
Andrii T. VERIFIED CUSTOMER
Solve my queries regarding the car operation that I addressed. There are only 2 of them: 1) bearing hum from the engine side at low revs. This is the main query that I addressed. It was not even indicated in the report. 2) the driver's seat spontaneously drops down while driving. I have to regularly raise it with a lever during the day.
2/7/2025
Steven T. VERIFIED CUSTOMER
While everything went well yesterday, service was prompt and the car seems to be working better, I also recalled that when I purchased the Prius the end o August last year from Bill Mcquown, I was told I would receive a SECOND key along with the one I received when I picked up the car. Now, five months later, I still have not received the back-up key. This is not the responsibility of the service department, I realize, but it certainly IS the responsibility of South Coast Toyota dealership.
Steve Topik
2/6/2025
Mike E. VERIFIED CUSTOMER
Not sure how much more praise I can heap on Stephanie!
2/6/2025
Jacob F. VERIFIED CUSTOMER
Stephanie was outstanding! Very customer focused. Much appreciated.
2/6/2025
Nancy S. VERIFIED CUSTOMER
I was looking forward to the car being washed, which you’ve stopped doing. I’m very disappointed by that.
2/6/2025
Dan D. VERIFIED CUSTOMER
I make it a point of staying on my Toyota TACOMA’s maintenance schedule. Ana Achoa is always professional, and thorough. She’s definitely an asset to South Coast Toyota. Thank you for great service.
2/6/2025
Leon V. VERIFIED CUSTOMER
Rey is my go to go guy every time . He goes above & beyond to ensure we are treated fairly and are happy with our service !!!!5 stars