Charlotte was amazing, polite, funny, efficient and explained everything thoroughly. Alex was also great!
9/29/2025
Kelly P. VERIFIED CUSTOMER
Always an excellent experience
9/29/2025
Leona C. VERIFIED CUSTOMER
The service was outstanding. THANKS
9/29/2025
Mercedes R. VERIFIED CUSTOMER
Highly satisfied and great service!
9/29/2025
Laura G. VERIFIED CUSTOMER
Somehow my vehicle was overlooked and forgotten about. They were helpful at 6:30, 2 hours after my 4:30pm scheduled appt, to squeeze my 20,000mile service in before closing but I feel like the service was rushed and I worry not done correctly. And I was definitely put out by the timing issues - I don’t live in Richmond and the service was inconvenient. I was told I’d have to come back the next day!
9/29/2025
Tifffany F. VERIFIED CUSTOMER
On my way home from my appointment a few miles down the road ive started hearing a wobbly noise near my tires.
9/28/2025
Ray P. VERIFIED CUSTOMER
Ok
9/28/2025
Amos K. VERIFIED CUSTOMER
Great
9/28/2025
Scott F. VERIFIED CUSTOMER
Thanks for looking at our car spur of the moment. We were traveling and appreciate your help. Only thing that could have been better would have been for your shop to make the repair vs just telling us what was wrong and to take it to our local dealer when we get home. Service advisors were very pleasant. Thank you
9/28/2025
Diane S. VERIFIED CUSTOMER
Fast and efficient. Courteous.
9/27/2025
Jenning S. VERIFIED CUSTOMER
You are the best. Thank you for everything . Dutch has been there for me. Thank you!
9/27/2025
Douglas T. VERIFIED CUSTOMER
Trying to contact the service advisors is very frustrating. They don't seem to be at their station whenever I call. Communication is severely lacking. I may not continue to bring my vehicles for service due to this. Their customer service focus needs work.
9/27/2025
Tasha H. VERIFIED CUSTOMER
I was very upset with the amount of time it took to service my suv. My car was taken back at 4:44pm and I did not leave till 6:40 pm. The only thing I had done was an oil change. There is no way it should take that long for an oil change.
9/27/2025
John H. VERIFIED CUSTOMER
Excellent service. Findings communicated and questions answered.
9/27/2025
Frank C. VERIFIED CUSTOMER
Lillie was kind, personable, and communicative. I greatly appreciated her regular and timely communication, and courteous approach to customer engagement.
9/27/2025
Kevin K. VERIFIED CUSTOMER
Great service as always.
9/27/2025
Brian T. VERIFIED CUSTOMER
Great Job
9/26/2025
Shawn F. VERIFIED CUSTOMER
I always appreciate the resourcefulness and honesty of the Toyota South team. I’ve never been disappointed with the service and cost.