Straight forward, no BS
Took me earlier than scheduled appointment.
Spouse recently took her new grand Highlander to greens and was pissed off from start to finish
Will be moving it to Toyota south
1/5/2024
Earl B. VERIFIED CUSTOMER
Trevor provided excellent and professional service. He is an asset to Toyot a. South
1/4/2024
Billy C. VERIFIED CUSTOMER
She is the best of all your service department.
1/4/2024
James S. VERIFIED CUSTOMER
I can always count on Toyota South to do excellent service.
I always try to get Lillie Webb when I check in, she is the best service tech.
1/3/2024
Dallas--Tmmk W. VERIFIED CUSTOMER
Yes, completely satisfied. Thank you!
1/3/2024
Mt B. VERIFIED CUSTOMER
Great service as always! Thank you
1/3/2024
Ben W. VERIFIED CUSTOMER
Always great people to work with. Thanks for your help.!
1/3/2024
Carolyn D. VERIFIED CUSTOMER
I am very pleased with the service received 12/30/23. The service was fast and efficient. I like the fact that we were kept posted on the progress. I had a question about an area on the vehicle regarding paint/molding, and both Andrew and Dalton immediately took action and promised to investigate for me. Thanks for a great experience!
1/2/2024
Chasity P. VERIFIED CUSTOMER
Great customer service. Efficient work and it was ready before my requested time. Thank you, all!
12/31/2023
Lynette W. VERIFIED CUSTOMER
After our 30K service, our vehicle had a strong odor of paint inside and the headliner console bolts were laying in the sunglasses holder. When we took it back to ask what happened, we were told that the tech didn’t have anything to do with that; they probably both “worked their way out.” This was an unlikely circumstance - especially since there was no rattle or console gap until we left after the service was performed. After being told they didn’t even have a star tool to take them out with, someone mysteriously came up with the tool and installed the bolts. There was no investigation done beyond a text. There were lots of excuses made and we left upset because we feel like our concerns were not heard. Toyota south will not be servicing our vehicles any longer.
12/30/2023
Bridgette J. VERIFIED CUSTOMER
Excellent and fast service. Everyone was so kind and personable. This was my first time receiving service from Toyota South and I definitely plan to return for all my service needs!!
12/30/2023
Glenn A. VERIFIED CUSTOMER
I’m always treated very well at Toyota South!
12/30/2023
Norma S. VERIFIED CUSTOMER
They were friendly, thorough and I was on my way home quickly.
12/30/2023
Not-Provided D. VERIFIED CUSTOMER
Everything went great!
12/30/2023
Bobbie S. VERIFIED CUSTOMER
I wish they would clear the Era on and bsm been nice ???? since I paid for the diagnosis since it wasn't able to figured it out ,I was thankful for the my vehicle was washed I was more satisfied with south Richmond Toyota than green Toyota on new circle road
12/29/2023
Minnie M. VERIFIED CUSTOMER
Lillie is great! The other people who write up tickets at the service desks are not customer friendly. They seldom smile, have an uncaring attitude and simply are not friendly.
12/29/2023
Karen K. VERIFIED CUSTOMER
Everyone at Toyota South is so pleasant, professional, and competent. They are unlike any other car dealership, and I am glad that I drove from Lexington to Richmond to purchase my new car there.