Toyota South Auto Repair Service

Great experience. Really appreciate my truck getting washed after the service. Very friendly, knowledgeable and helpful.

As always, fantastic service.

Trevor was great!

Outstanding service as always. In and out in 45 minutes. As ridiculous as this sounds, I look forward to getting my car serviced at Toyota South. I always recommend this dealership to anyone who asks.

Toyota South has been superb throughout the whole process of purchasing my Rav4 and now in servicing it. I would highly recommend Toyota vehicles and Toyota South as the dealer for them.

Excellent

Great waiting room

Excellent customer service from by Charlotte. She kept up to date on vehicle’s progress and explained maintenance options to consider. Very professional and friendly.

Toyota South is the best. I always recommend them to my family and friends.

Ok, thanks again. Always pleased with Toyota south.

Dalton did a fine job Curtis, polite and respectful and had car serviced in a timely manner. I appreciate the good job he is doing he is a valuable asset to your company.

It would be great if every customer could be greeted when they walk into the service desk area. I stood against the wall a few feet from the center service counter for 5-6 minutes before I was acknowledged. Also another customer walked by me and stepped up and stood in front of another service rep who was on the phone. She hung up and immediately helped him even though she saw me standing there before the other customer walked in., while I continued to wait. Once I was greeted and waited on service was excellent . I was in the hospitality business my entire career and we always taught our staff to at least smile and acknowledge a guest waiting even if they were on the phone or helping another guest. 5-6 minutes before being greeted has been my experience for my last 4 visits to your dealership. That is really below par for customer service. Stress that to your service folks and that will make a big difference in the customer experience.

Very friendly and do great work

I was getting a second key made for my '15 corolla S, that I bought at Quantrell Cadillac used. The dealer and the financial team gave me paperwork for my extra key to be made and Quantrell said they'd pay for it. You guys had it all completed in 45 minutes and I think put me ahead of other customers at your service department. Put when it came time for the dealership I got the car from to pay fir the key they tried to not pay for it,until one of your managers got a hold of the G.M. at Quantrell. They only paid 350.00$ of the bill. I just wanted to apologize for my bad attitude and some things I said to a few of your team. I'm very sorry for my offensive language and attitude because I've not had many pleasant experiences with car dealers because most 97.9 % are crooked lying slick talking... people. It took almost 2 hrs or more to leave with my key and even there were some words said to me that were kinda borderline smart-****. But as much shade as I was throwing I deserved it. So paying 50 bucks outta my own pocket wasn't so bad. I do want to commend Jason Turner which I've known from working at Dunns auto for ordering the key in the 1st place had it been some one else the day I ordered it and showed him the paperwork I guarantee that any one else would have started throwing red tape everywhere. He's an amazing person and you guys are lucky to have him. Once again the tall young man that talked to the General Manager at craptrell and got the 350$ knocked off and made it all possible for me to only pay 50$ my deepest apologies go to him, once again I apologize for my terrible attitude towards him. He seems like a good man and I appreciate the restraint he showed towards me. Over all you guys did an amazing job and if I do have to bring my car back it will be in all humbleness. Sincerely Steven D

I did not receive a call when the vehicle was done. I had to call and ask about it. Not great customer service!

In my job I have worked with large dealership groups such as Asbury Automotive and Larry H. Miller (prior to selling to Asbury) just to name a few. I can say that Charlotte is one of the top performers of all Service Consultants I have either worked with or been served by. Thank you Ms. Charlotte. Please recognize her outstanding efforts for Gates.

Y’all made getting my car serviced simple and easy. I’m very grateful for the complementary pick up and delivery!

Ok, Thanks

Good addition…Lillie is the Best though

Waited 3 hrs to plug a tire