Toyota South Auto Repair Service

Everyone was very friendly and explained the service that I received.

I'm always satisfied every time I step in your office. From the purchasing of my vehicle to the servicing, all is well.

As always the service group at Toyota South provides Lexus quality service as well as experience. Thank you South for being the benchmark for others! -Chriss Niceley

Matt was very thorough and explained everything well.

This was the 1st service visit and all aspects of the visit were exveptional.

I've used Toyota for years. This was helping my granddaughter with car. A rental was supplied, Lauren was able to continue her schedule, I want to always trust charges are fair for an 85 year old working antique little girl, who helps her granddaughter. Appreciate all of you

I thought the labor costs were fair enough . But the parts prices were way too high . Simple filters nothing electronic or high tech cost at least twice what I could get them for at reputable parts stores. I think I’ll take my vehicle elsewhere unless this can be rectified.

Lilly was very committed to finding a solution to my issue.

3 hours for oil change and upgrade on park computer way to long for the amount of people.

OK

Good atmosphere, great people.

Excellent service and very reasonable wait time.

Excellent job

Back on February 19, I received an e-mail from Toyota South with a coupon for Brake Service Special** for $239.95 per axle. The coupon stated FRONT - OR - REAR ?Service includes: Replace brake pads, machine rotors and inspect hardware, test drive. Cannot be combined with any other coupon, offer, or advertised special. **Toyotas only. SUVS and trucks, shim kit at additional cost if required. Please present coupon at time of write-up. May not be combined with any other coupon, offer or special. Expires Mar 20, 2024. When I called to schedule the appointment I told the person on the phone that I had a coupon for the brake special and that I believed I would need both front and rear brake service but that the rear may be ok. The person on the phone said they would check when vehicle was there to see if rear was ok or needed replaced. At no time on the phone was I told that the coupon only applied to one axle nor was I told that inspecting the brakes would be an up charge. When I arrived for the appointment on March 1, my plan was to have both front and rear brakes serviced with the expectation that I would be able to use the coupon and pay $239.95 per axle for both axles knowing that if rotors couldn’t be turned on brake lathe that new rotors would be an extra cost. Upon arriving I was told I would need to pay $30 for a brake inspection which seemed unnecessary and I refused this inspection because I knew I needed front brakes for sure. I was also told that I could not use the coupon for both axles, that it could only be used for one axle and I’d have to pay full price for second axle. Then I was informed that using this coupon did not allow for replacement OEM brake pads but instead it was for some inferior grade pad and OEM pads would be an up charge. When I asked how I was supposed to know this information based upon the e-mail / coupon that was sent to me the service representative agreed that it would be impossible for the consumer to know all of these limitations associated with this coupon. Matt Hinds did a good job of trying to diffuse the situation as I was starting to get very frustrated. Matt explain what was / was not allowable on this coupon according to his computer system. I just wish I’d known this information before coming in for service. Updating the fine print on your advertisements / coupons would be greatly appreciated and would prevent people like me from believing that your dealership may be practicing false advertising. I came into this service appointment expecting to spend around $500 and left spending close to $800. Thanks in advance for improving the communication so customers can be better informed prior to arriving at your dealership. On a positive note the brake service on both axles was completed faster than I normally have to wait for an oil change at your dealership.

Thank you to the mechanic for finding and fixing the problem.

Good communication and timeliness.

I brought in my vehicle for servicing because of the message on my Rav 4. They explained that it was only giving me the message for general maintenance as we had passed 30,000 miles. I have a friend who works there and I really only chose to have any work done so that I could help him out. I requested that Bryan Hammons work on my vehicle. They wrote it down, I saw it listed correctly on the paperwork. The service runner did her job, but they still allowed someone to take Bryan’s job. I’m not sure how I can trust that they have done what they were supposed to if they failed to honor the only request I had. The supervisor, Andrew was unapologetic and made no efforts to correct anything. I suspect foul play and am never bringing my vehicle under Andrew’s care again.

Always good service, but was a little longer than I was expecting this time.

Always treated with utmost respect and kindness...even when I can't program my own car! You guys are awesome.

Final payment was more than my original quote.