Good service. Only complaints they lowered the psi in tires from 40 to 37 so now I have to go put more air in tires and the oil change price online is approx 70 dollars but at checkout you get hit with taxes and fees to make the price about 10 dollars more than quoted online. Just change the online price to reflect the fees otherwise it creates confusion at checkout.
3/31/2024
Agnes N. VERIFIED CUSTOMER
I was very pleased my first time there! Sara Miles was very helpful, very friendly and professional.
3/30/2024
Stella D. VERIFIED CUSTOMER
The initial service was great! Tire rotation and oil change. And Courtney is wonderful! We were in and out to start our day trip to Chicago. After leaving the dealership, I toggled over to check my tire pressure was good before leaving town. I had all blanks, nothing registering yet. Driving the highway home, packing, and driving back to the dealership it was still all blanks. Upon entering again, I think her name is Sara asked if I needed something. I explained the tire pressure wasn’t registering. She asked John a mechanic to talk with me. That was the most condescending conversation I’ve had at this dealership. He spoke to me like a dumb female. I left and we began our trip. John said it could take up to 30 minutes driving at least 35MPH. It took 11 hours and 350 miles. Finally registered numbers on the highway back from Chicago at 8P last night. I was checking every half hour while driving to see when I would have the information available. So I could plan a return trip to the dealership the next morning if it still wasn’t working. It’s working now thankfully. But I won’t schedule service the day I’m leaving for a trip again.
3/30/2024
Fritz B. VERIFIED CUSTOMER
Very pleased,
Thank You,
3/29/2024
Gary E. VERIFIED CUSTOMER
When I got home I went through the printout about the service inspection on my truck. I requested that they check out the brakes while I was there and was told that everything was alright. But in the section for brake inspection there were no boxes checked, writings of any kind, which makes me wonder if they even looked at them.
3/28/2024
Ashley D. VERIFIED CUSTOMER
The customer service is terrible. I personally had to call to get up dates on my vehicle. During the the time of my vehicle being "work on" i only received 4 update calls. Take my vehicle in during mid February take to March 25 to fix the issue.
Two parts were ordered wrong. Plus show up a few times just to make sure my vehicle was getting work on. It got to the point were I called warrant company to get information on parts being order. Plus I called my car loan ag,police and a lawyer to get information on vehicle owners rights.
3/28/2024
Cheryl P. VERIFIED CUSTOMER
A little slow for just a tire rotation. Over an hour.
3/27/2024
Randa-Lynn T. VERIFIED CUSTOMER
1. Unexplained charge “$4.08” “misc charges.” Did not notice until got home.
2. Did not offer a vehicle inspection report. Had to call to get the link the following day.
3. Sara stated inspected interior HV battery filters had been inspected, but not checked in inspection report.
3/27/2024
Kristopher H. VERIFIED CUSTOMER
Sara is the best!
3/27/2024
Kathleen R. VERIFIED CUSTOMER
Very professional and courteous.
3/27/2024
Melodie J. VERIFIED CUSTOMER
Sara & Courtney have always been extremely supportive & professional.
3/27/2024
Leonel C. VERIFIED CUSTOMER
Excelence
3/26/2024
Brian R. VERIFIED CUSTOMER
Thank you! Great service!!!
3/26/2024
Patricia H. VERIFIED CUSTOMER
Alysa was courteous & efficient. Was a great experience due to top notch service.
3/26/2024
Jeanna M. VERIFIED CUSTOMER
Sara was friendly and personable. Easy to work with.
3/24/2024
Kelly B. VERIFIED CUSTOMER
Sara is so friendly and helpful! She’s the best
3/24/2024
Diana M. VERIFIED CUSTOMER
Sara was amazing.
3/24/2024
Allan A. VERIFIED CUSTOMER
In my 23 years working at Toyota technical Center (and 9 yrs retired). I have dealt with many dealerships from Metro Detroit all the way to Sunshine Toyota in Battle Creek Michigan. Sunshine Toyota is the most professional dealership I have ever dealt with. Thank you for your good service and great support.