We have been loyal customer since 1992 (we have purchased 4 vehicles from Sunshine). We were disappointed today when we brought in our Toyota 4-Runner when check engine light would not turn off. The vehicle has just been in a month earlier for an oil change. After running a $55 diagnostic test we were told that the issues was most likely a loose gas cap and the reset the light. All this taking less then 10 minutes. We found it sad that loyal customers we charged $55 for something so easily fixable. We were also told that if the light came back on to make sure the gas tank was only 3/4 full because they couldn’t check other things out on a full tank. Which means we will be charged $55 once again for the diagnosis testing.
9/2/2023
Allan A. VERIFIED CUSTOMER
I feel this issue should have been covered under the vehicle warranty
9/2/2023
Dominic O. VERIFIED CUSTOMER
Thank you
9/2/2023
Sherry B. VERIFIED CUSTOMER
Very hateful people at this dealership. Only salesman Tyler and Aaron are nice. Courtney is rude, hateful and does not give good customer service AT ALL
9/1/2023
Myo T. VERIFIED CUSTOMER
Thank you for the service.
9/1/2023
Suzanne M. VERIFIED CUSTOMER
Everyone in the service dept. went beyond expectations to make sure I was completely satisfied! Very competent and friendly service by all staff.
9/1/2023
James F. VERIFIED CUSTOMER
Great service. Great dealership!
9/1/2023
Dwight C. VERIFIED CUSTOMER
The service staff was excellent. Professional, courteous, & knowledgeable.
9/1/2023
Suann P. VERIFIED CUSTOMER
Yes. You are the best. Thanks so much.
9/1/2023
Nada I. VERIFIED CUSTOMER
Wait time was longer than usual for oil change. Waited 1 1/2 hours. Usually it’s about 1 hour.
9/1/2023
Paul O. VERIFIED CUSTOMER
Great service and helpful team! Thanks
9/1/2023
Baba J. VERIFIED CUSTOMER
She was very pleasant
8/31/2023
Lawrence L. VERIFIED CUSTOMER
Courtney always exceeds expectations!
8/31/2023
Terrance S. VERIFIED CUSTOMER
Very happy with the nice people, cleanliness of the service area and fair prices. I'll be back.
8/31/2023
Fred P. VERIFIED CUSTOMER
Everything was awesome thank you
8/31/2023
Ron D. VERIFIED CUSTOMER
I’m very happy with my visit and happy to get the recall completed it was a 3 hour wait but I guess the extra time was needed ! I really don’t need another survey ! Thank you!
8/31/2023
John H. VERIFIED CUSTOMER
It was a pleasant experience all the way around from scheduling, drop off, communication while being serviced all the way through the pick up.
Good job!!!