First off I dropped my truck off pretty much Tuesday (6/8) after having an appointment for a week. I didn’t hear any communication about my truck being looked at until Friday after a called a few times and it sounded like they were just getting around to it. The only quote I received was for around $1700, both on the phone and from the text quote I still have $1771 was what I was expecting to pay. Getting there I find out my bill is closer to $2300 which is a pretty outrageous jump to me that I was not prepared for. The lack of communication all week then that big of a miscommunication was extremely irritating.
Thankfully Sara was wonderful and worked with me to get the price down around $2000 but that is still way more than I understood i was going to be paying. She mentioned writing the issue down and talking to a manager about it which I hope something good comes of.
I’m thankful for the good work that was done but my experiences in the last have just been much better. The miscommunications about that amount of money could be detrimental to some families and it makes me double think about bringing my truck back there in the future
7/16/2025
Annette C. VERIFIED CUSTOMER
This is the best vehicle I have ever owned. Always driven Chevrolets. Sad to learn the Kalamazoo Toyota sold to denooyers.
Always have good service from the Battle Creek Toyota dealership team. I am looking forward to the Avalon coming back next year. I would definitely buy another.
7/16/2025
Theodore T. VERIFIED CUSTOMER
Sara is fantastic! She is great to work with and went the extra mile to get the car done right!
7/15/2025
Timothy H. VERIFIED CUSTOMER
The only thing I have to complain about is every time I come in they never wash my truck
7/15/2025
Eric A. VERIFIED CUSTOMER
Sara always gives 110% - great service.
7/15/2025
Michelle T. VERIFIED CUSTOMER
Michelle always does a great job and walks me through everything. Thank you so much!
7/15/2025
Paula C. VERIFIED CUSTOMER
Sara was a delight! Friendly and fun, while being professional and competent.
7/14/2025
Dewayne B. VERIFIED CUSTOMER
I called service 3 times and no one picked up the phone.
7/12/2025
Michael H. VERIFIED CUSTOMER
Good customer service
7/12/2025
John D. VERIFIED CUSTOMER
Awesome representative for your company.
7/12/2025
Jeffrey B. VERIFIED CUSTOMER
Courtney is amazing let me tell ya.
She delivered and executed the most pleasant Toyota service
as always.
Thank you for having a great customer service specialist!
7/12/2025
Anthony F. VERIFIED CUSTOMER
You guys are awesome! Thanks again, I’ll be on the look out for the manufacture survey
7/12/2025
Kylie N. VERIFIED CUSTOMER
Sara does an excellent job!
7/11/2025
Roxanne B. VERIFIED CUSTOMER
Michelle was delightful.
7/11/2025
Tamera H. VERIFIED CUSTOMER
Ty
7/11/2025
Debra S. VERIFIED CUSTOMER
Courtney is a wonderful employee!!
7/11/2025
Franklin Iron. VERIFIED CUSTOMER
Service was very busy yesterday morning but everyone was great and everything moved along smoothly.
7/11/2025
William T. VERIFIED CUSTOMER
Very professional and very friendly and helpful.
7/11/2025
Louann L. VERIFIED CUSTOMER
I received outstanding service
7/11/2025
Chris F. VERIFIED CUSTOMER
I said what was already done but they did it again and told me that my problem was fixed. Nothing is changed. Going back in next week.