It was the absolute worst experience that I’ve ever had at a Ford dealership. I am the daughter of a service manager in Fort Wayne and I know exactly how the dealership is supposed to run. I’ve been doing this since I could drive. There was no sense of urgency, the people were not nice, and on top of that when my oil change and works, package was finished my tire pressure on my dash said that I had a PSI of 24 in my right tire. I went back in to say to one of the advisors that my PSI was low and she prompted me to keep driving the car and it would turn off automatically. I then drove 20 minutes to my office And it still wasn’t off. Following a few hours of work at my office, I’ve even gotten my car where my PSI was a nine. The laziness and no sense of urgency had me in a tire shop for over an hour when I should not have been there in the first place.
5/1/2025
Leonard S. VERIFIED CUSTOMER
It was a enjoyable experience!
5/1/2025
Michael K. VERIFIED CUSTOMER
Great job!
5/1/2025
Anthony H. VERIFIED CUSTOMER
As always Audrey was great and very professional. Thank you!
4/30/2025
Charles C. VERIFIED CUSTOMER
Greeted with a smile and courteous service.
4/30/2025
Deborah M. VERIFIED CUSTOMER
The service was excellent. The young man that came out and fixed my car with excellence. Thank you guys so much for everything
4/29/2025
Carl F. VERIFIED CUSTOMER
Thanks
4/29/2025
Gregory B. VERIFIED CUSTOMER
Great service department!
4/28/2025
Ryan P. VERIFIED CUSTOMER
Audrey has been a huge blessing the last few years!
4/28/2025
Bryan H. VERIFIED CUSTOMER
Very polite and great service
4/28/2025
James R. VERIFIED CUSTOMER
He was on timeand completed the work needed efficiently and explained what was done and why.
4/28/2025
Luis A. VERIFIED CUSTOMER
Joshua was great! He showed a lot of patience throughout the entire process, even when I changed my mind about repairing something I had previously said not to. His professionalism and understanding made a big difference. Thank you for the excellent service!
4/27/2025
Devin K. VERIFIED CUSTOMER
Done in timely manner
4/26/2025
Richard W. VERIFIED CUSTOMER
Very courteous and fast service.
Completely satisfied.
4/26/2025
Nancy T. VERIFIED CUSTOMER
I have no idea what Autumn Fairchild did to my car. The inside of my car had not been touched.
4/25/2025
Jamie R. VERIFIED CUSTOMER
I scheduled for recharge on my A/C and asked the attendant to ask mechanic if he hears anything when he steers it and let me know. She did not say there would be additional $83.00 fee. He drove it and says it needs about $1700 for sway bar and bushings. I did not ask for him to “ drive it” on the road. I will not be back and the van doesn’t even need that! It’s power steering fluid! So I really feel they took advantage of me and took $83 out of my pocket and I’d like to be refunded. I was never told or that discussed with me! I hoped you’d be better than Inskeep but guess not.
4/25/2025
Roger B. VERIFIED CUSTOMER
Great service from your team
4/25/2025
VANITA O. VERIFIED CUSTOMER
I was a little frustrated that I mentioned twice that I thought there were two open recalls and yet only one thing got addressed that was the Frozen camera issue in the back I have a paper about a driver's seat belt issue as well and that wasn't addressed but they were very polite very professional very friendly and quick