Blue kept me updated on the status of my vehicle during service and was friendly. All the other staff we encountered checked on us and made sure we were taken care of. The complementary food and drinks were nice as well.
5/25/2024
Geraldine F. VERIFIED CUSTOMER
I was greeted shortly after arrival. I was told someone would be right with me. Then I waited for 15-20 minutes before someone came.
5/25/2024
Tommy C. VERIFIED CUSTOMER
James was courteous, knowledgeable, and efficient. He was helpful in the explanation of my choices as outlined by the repair technicians, and didn’t pressure me in any way, showing me the pics taken on the repair floor. It was full disclosure and maintained the confidence in Lake Charles Toyota that I arrived with. Great experience!
5/25/2024
Thomas C. VERIFIED CUSTOMER
Very courteous and up front on not being sure how long it would take to replace seal on 2024 Grand Highlander sunroof. Estimate was 1.5 -2 hrs.
To my surprise was completed in one hour!
Great service!!!
5/25/2024
Rachael C. VERIFIED CUSTOMER
Very satisfied. Service personnel were all easy to work with and very professional.
5/25/2024
Mary U. VERIFIED CUSTOMER
Michael Guillory was outstanding!!! So helpful & caring.
5/25/2024
Penny M. VERIFIED CUSTOMER
Everything was fine.
5/25/2024
Reginald J. VERIFIED CUSTOMER
Gaven Guillory was very personable and professional.
5/25/2024
Warren C. VERIFIED CUSTOMER
Very good service
5/25/2024
Margaret B. VERIFIED CUSTOMER
Excellent service
5/25/2024
Alaina H. VERIFIED CUSTOMER
I have never had a bad experience at LC Toyota. The people are always helpful and friendly.
5/25/2024
Renella Y. VERIFIED CUSTOMER
Everything when the best it could, being y’all were short handed and backed up .
Appt at 10 am for an hour job, but when I went to see why I hadn’t heard anything in an hour and a half, was told that they had not started my repair yet- my vehicle was finally ready at @ 1:30- but the repair was fantastic - all in all- don’t mind the couple of hours delay for a job well done .
5/24/2024
Delaine T. VERIFIED CUSTOMER
It took 3 hours to check out a low tire & replace it. I hate to see if I had a real problem. At least the tire was covered under my tire warranty.
5/24/2024
Kyle G. VERIFIED CUSTOMER
My floor mats now have black shoe prints. And black grease on my seat. No paper floor mats were put in place. There was a not requested vehicle inspection done that may have or may not have added to how long my wait was for a new tire. 3 hours by the way. Also, the spare was not put back into place when done. All I needed was a tire replacement not an upsale on pads and filters. I come back for all oil changes this could have been addressed then. Also if I would have known the wait was 3 hours I would have left and came back. 2 other times I've had service done and the service manager left for an appointment and no one told me my vehicle ready. Lack of communication is obviously a server problem in the service department. Thanks for the grease stains.
5/24/2024
Jana A. VERIFIED CUSTOMER
Amberly was very professional and it was a very easy process.
5/24/2024
Evergreen Life. VERIFIED CUSTOMER
I had an appointment at 10am, the van wasnt completed until after 3. Upon pick up I explained we were late and needed to go, however Toyota associates did not seem to care about my time crunch. Time is something you can never get back once lost and I dont play with mine. No sense in having an appointment if you going to be held up anyways.
5/24/2024
Ronnette L. VERIFIED CUSTOMER
Thank you for your fast, friendly service!
5/24/2024
John C. VERIFIED CUSTOMER
Well done
5/24/2024
Steven M. VERIFIED CUSTOMER
Mike is always super helpful—Above and beyond what’s expected