I was totally satisfied and impressed with the service and Courteous way I was treated. I had never been there before. I will be back when I need my vehicle serviced again. Thank you
7/4/2024
Darrell C. VERIFIED CUSTOMER
Awesome people and service! I will stick with this dealership and owning Toyota for as long as possible.
7/4/2024
Cynthia B. VERIFIED CUSTOMER
He did a awesome job taking care of my car . Thank you.
7/4/2024
Barry K. VERIFIED CUSTOMER
I brought my Grandson who is 6 years old almost 7. He enjoyed the popcorn & ice cream, all though the wait was a bit timely we were comfortable. Thank U Toyota of Lake Charles for making what could be a boring and tiresome wait a pleasant one.
7/4/2024
Sonya B. VERIFIED CUSTOMER
The service was great. When I got in my car the passenger seat was laid down all the way and my seats were wrong. Just wondering why
7/4/2024
Tiffany C. VERIFIED CUSTOMER
Thank you so much for the great customer service !
7/4/2024
Tammy S. VERIFIED CUSTOMER
I had an unexpected need for service and without an appointment Matthew Hicks ordered what I needed it came in the next day and installed it the same day . Another much appreciated job well done . Thanks again
7/4/2024
Katherine S. VERIFIED CUSTOMER
As always not only great service but each and every person that works there is smiling and friendly.and very helpful. I’ve bought many cars of different makes and I will stay with Toyota….Thanks guys!!!
7/4/2024
James R. VERIFIED CUSTOMER
Very pleased with services Thanks
7/3/2024
Dalletta E. VERIFIED CUSTOMER
The Toyota crew is always on point the times that I’ve gonna.
Keep up the good work
7/3/2024
Shirley B. VERIFIED CUSTOMER
Very good service thank u Blue Manual
7/3/2024
Wiliam Y. VERIFIED CUSTOMER
Brandt Nunez was great.
7/3/2024
Roderick S. VERIFIED CUSTOMER
Second time in a row that I've been at the dealership for two hours getting routine service. Unsatisfactory.
7/3/2024
Myli B. VERIFIED CUSTOMER
I was shown zero concern for the issue at hand. I didn’t feel I was taken seriously in the slightest way. The wait for a single piece of paper so I could take my vehicle and leave was at least 30 minutes. At least 2 other customers were tended too while I was standing there waiting. I had to ask another employee for it myself. My experience with Tony in service was horrible, I never want to have to deal with him again. Not to mention, my vehicle isn’t fixed and now I’m responsible for the bill for the tow truck because they couldn’t find anything. I was told in a nutshell to drive it and call when it does it again. This is my first experience with Toyota service department and I am extremely disappointed.
7/3/2024
Jake F. VERIFIED CUSTOMER
Price quoted was no the price I had to pay!
7/3/2024
Vaughn E. VERIFIED CUSTOMER
You did a great job on my Sons car.
7/3/2024
Mary S. VERIFIED CUSTOMER
Your new system of communication with a customer leaves a lot to be desired. What should have taken me a 30-45 minute wait lasted from 1:30 to 4:15 Please go back to your old way of customer-associate communication same quality service but disastrous communication skills.
7/3/2024
Skyler Y. VERIFIED CUSTOMER
I enjoy going to Toyota. They are always very friendly and have answers to any questions that I ask.