Clay offers service that goes above and beyond your expectations. He’s professional and personable with customer satisfaction being his top priority. 11/10 customer satisfaction
9/23/2025
Cathy L. VERIFIED CUSTOMER
Mat is a very personalable service tech. Excellent customer service Thank you
9/23/2025
Susan C. VERIFIED CUSTOMER
I was so thankful to have our car taken so quickly & repaired quickly.
Thank yous to Matt Hicks
9/23/2025
Thelma S. VERIFIED CUSTOMER
Clay is the nicest young man! He had patience with this old lady! Thanks.
9/23/2025
Penny C. VERIFIED CUSTOMER
Micheal is always courteous and helpful when I bring in mine and my husband’s vehicle
9/23/2025
Gloria M. VERIFIED CUSTOMER
Thanks
9/22/2025
Daniel M. VERIFIED CUSTOMER
Mr. Lege was so kind and I loved having him as my service advisor! He listened to my concerns and reassured me that it was going to be taken care of. Even when they couldn’t initially find the issue I brought my car in for, he didn’t just leave it there and leave me with no answers— he kept me well informed and it was nice knowing they were going to get to the bottom of it. Even with that happening, the actual service/repairs done on my car were completed faster than anticipated and that was a very welcome surprise. From the moment I pulled up to drop the car off to the moment I was walking out the door to pick it up, Mr. Lege was nothing but personable and even if it was a simple repair, I was beyond satisfied with my experience!
9/21/2025
Gary W. VERIFIED CUSTOMER
Great service on short notice. Clay took care of my needed repairs.
9/21/2025
Madeline C. VERIFIED CUSTOMER
he’s so slay, was able to answer most of my questions and even helped me out with other stuff would recommend him
9/21/2025
Paul G. VERIFIED CUSTOMER
Friendly. Hassle free. Professional. Quick. Much appreciated.
9/21/2025
Dana E. VERIFIED CUSTOMER
I’m from New Orleans, I come to Lake Charles 2*m bc my husband works out here. I will definitely continue to service my 2025 SE Camry “Ocean Gem” at this location. The service was on point and fast! Thank you to the entire service team.
9/21/2025
Kevin R. VERIFIED CUSTOMER
Came in to have bulbs change on my truck on today. Only to find out while getting on the interstate going home that the signal light was not even changed out.Called back and a sales person answered and said they were gone for the day.This is so inconvenient for us cause we work doing the week. Toyota going to pay the ticket if we get pulled over?Please do better and inspect customers vehicles before handing us our key this was almost 200.00 for something we could have done ourselves but we chose to continue to be loyal customers at Toyota and having our vehicles done correctly.
9/21/2025
John P. VERIFIED CUSTOMER
From the beginning of the process to the end, Michael conducted himself with a level of professionalism that is honestly refreshing. The level of service I received speaks volumes about Lake Charles Toyota and has convinced me that it is the number one dealership in the state.
9/21/2025
William C. VERIFIED CUSTOMER
Matt Hicks
Plus service department always takes very good care of my 2019 Tundra
Truck. I have 185,000 miles on it I am an outside salesman Mgr. They had
To keep my truck for a week to do repairs and Matt provided a rental Tundra Truck for me to make my sales calls. Matt and this dealership takes care of their customer!!! Toyota are very lucky to have someone like Matt Hicks!!
Thanks from a Happy Customer!!
Bill ****
9/20/2025
Kenneth V. VERIFIED CUSTOMER
Fast
9/20/2025
Charlotte T. VERIFIED CUSTOMER
Great and prompt service
9/20/2025
Ricky W. VERIFIED CUSTOMER
Brandt is always great as usual, he handles all of my service needs exceptionally.
9/20/2025
Rebecca S. VERIFIED CUSTOMER
Mr Hicks is awesome. The man that serves the coffee really makes me smile
9/20/2025
Curtis B. VERIFIED CUSTOMER
I was told my vehicle was ready and then waited 30 minutes. Was told someone took my keys to lunch with them and they couldn’t find them. I missed an important meeting at work because of the poor service. Many Toyota employees saw me waiting. I asked the service advisor and he told me to ask the people dropping cars what the problem was. Just not a lot of focus to make this a good customer experience.