I came in for oil change and fluid checks. Went home and next day car began to hesitate. Felt like it would stall and the emission system warning light came on. Was very nervous but got home. My husband looked under the hood and saw a problem. The multi-pinned plug for the air emission control was unplugged. He plugged it in and I drove around the block. It seemed ok but the light did not go off. I called and man who had helped me called right back. He said to bring it right in. I did and they took it into the work are and turned off the light. Looks like the mechanic forgot to reattach the plug. It was very scary and I had to go 16 miles round trip back to the dealer.
3/27/2023
Lisa S. VERIFIED CUSTOMER
I believe and Trust when it comes to recommendations from John Stearns with regard to my vehicle. I believe that when he says something needs to be done no matter what it needs to be done. Trust is when you know the job is done right and and all my experiences with John and my Honda mechanic's, I trust them implicitly to do the best job. Every time no matter what the job has been, it has always been done right! A great big thank you to John Stearns, my service advisor and a great big thank you to Lars, my mechanic who did a fantastic job.
3/26/2023
Robert M. VERIFIED CUSTOMER
Thanks
3/25/2023
John R. VERIFIED CUSTOMER
Toby is a pleasure to work with
3/25/2023
Janet L. VERIFIED CUSTOMER
Jarrod was great! Great guy!
3/25/2023
Cathy F. VERIFIED CUSTOMER
Jarrod is the best, hands down!
3/25/2023
Christopher K. VERIFIED CUSTOMER
Although your team did an outstanding job on my newly acquired vehicle and took great care of analyzing it for the safety of my daughter who will be driving it, my check engine light came back on about 5 miles away from the dealership. John is aware and assured me they will schedule a free diagnostic on this matter. Overall I was very satisfied with their work.
3/25/2023
Walter T. VERIFIED CUSTOMER
Excellent, quick and complete
3/25/2023
Zenaida B. VERIFIED CUSTOMER
Helpful
3/25/2023
Bruce Y. VERIFIED CUSTOMER
John was very courteous and took care off all my concerns!!
3/24/2023
Carol C. VERIFIED CUSTOMER
Toby was very pleasant to work with throughout the service and the tech that worked on our crv did a great job it handles like new again thanks for taking great care of us we appreciate your team
3/24/2023
Dominick M. VERIFIED CUSTOMER
Fantastic ????
3/24/2023
Hugh M. VERIFIED CUSTOMER
Great help and consideration
3/24/2023
Stacey L. VERIFIED CUSTOMER
Everything was great, professional and courteous
3/24/2023
Joseph M. VERIFIED CUSTOMER
Lin dida wonderful job I am completely satisfied
3/24/2023
Fred L. VERIFIED CUSTOMER
Great service!
3/23/2023
Bingbing X. VERIFIED CUSTOMER
Amazing service!
3/23/2023
Michael F. VERIFIED CUSTOMER
I fully trust Jarrod and the professionals at this dealership.
3/23/2023
Peggie C. VERIFIED CUSTOMER
Everyone was so kind and nice.
They took me right in and a nice gentleman put air in my tires cause they were low and then John took care of getting my car in for maintenance.
I enjoyed meeting Barbara who makes the delicious chocolate chip cookies. Thank you to everyone for such Great Service this is why I come to Vatland????
3/23/2023
James W. VERIFIED CUSTOMER
Was promised vehicle would be finished by 3:00 but did not get completed until almost 5:30. Called and was told shuttle would be at my house in 5 minutes so I awaited outside for 20 minutes then went back inside. Still more time to pickup. Fees charged for services are okay but I don’t like it when a fee is added for supplies $30 bucks added.