Jessica was awesome, super friendly and knowledgeable.
Thank you Jessica.
3/22/2024
Anthony B. VERIFIED CUSTOMER
The service was completed in less time than I was originally told. Nice surprise. Great job Joseph Helm.
3/22/2024
Beverly S. VERIFIED CUSTOMER
Thank you
3/22/2024
Mary A. VERIFIED CUSTOMER
Andrea was very lovely and helpful.
3/22/2024
Tony N. VERIFIED CUSTOMER
Elisabeth was professional and very nice and helpful.
3/21/2024
Alexander B. VERIFIED CUSTOMER
Great customer service all around. Stellar communication
3/21/2024
CHEY W. VERIFIED CUSTOMER
I'm surprised I was charged when the error in my car could be DIRECTLY linked to the recall work they did. They only offered to wash my car after handing me my keys. At least that would have been nice, but I didn't have time. I was clear about the time I'd be picking up. You had my car for a whole day and should have already done all services. Why would I ever plan on returning?
3/21/2024
Richard L. VERIFIED CUSTOMER
Thank you for taking excellent care of case
3/20/2024
Kate T. VERIFIED CUSTOMER
I called and was initially told I could bring my car in for a tire repair and get a loaner to be able to go to work. I called to confirm and then was told now. I needed an appointment but it would only be 30 minutes so no car loan. I show up and I’m told it’s 1.5 to 2 hours for a tire repair!!! It took over an hour from when they brought it in and got it on the rack to being done. No car wash cause by then I had to go to work. Just be honest from the start guys! So people can plan! This was frustrating . I
3/20/2024
Barbara B. VERIFIED CUSTOMER
Chance did a great job. Thank you!
3/20/2024
Steven R. VERIFIED CUSTOMER
Joseph Helm was very curtious and helpfull! The service was great and received my vehicle in a very except-able time. I always receive good service at Toyota of Puyallup. Thank you
3/20/2024
Marne H. VERIFIED CUSTOMER
QUICK GETTING IT IN AND TURNAROUND
3/20/2024
Judith L. VERIFIED CUSTOMER
Staff was efficient, helpful, explained work and cost.
3/20/2024
Edward S. VERIFIED CUSTOMER
Quick & efficient service. No complaints
3/20/2024
Pamela S. VERIFIED CUSTOMER
He helped save me money by diagnosing the probable cause of my air conditioning problem by himself, and I truly appreciated this! Very bright and kind man!
3/20/2024
Tiana T. VERIFIED CUSTOMER
I loved the service advisor and the actual service to my car. However I was very uncomfortable with the shuttle ride and will not be taking the shuttle ever again. Unless there is a different driver option. Kevin is very nice don’t get me wrong. I believe he means well but his conversations are not appropriate to have with customers. I was very uncomfortable with the topics. Such as him wanting a pay raise, him saying things regarding his management and managements bonuses. Him and his wife or soon to be ex wife’s relationship.
3/20/2024
Tiffany L. VERIFIED CUSTOMER
always quick and efficient ! Thank you
3/20/2024
Kristin B. VERIFIED CUSTOMER
Jessica was was amazing. I so appreciate her coming out to the waiting area and letting me know everything that was happening step by step. She is exactly what Toyota should have in every corner or every site on the planet.
3/20/2024
Robert S. VERIFIED CUSTOMER
Fast service on my 10,000 mile oil change, tire rotation etc. while I waited. Thanks
3/20/2024
Deanna H. VERIFIED CUSTOMER
My car was conplete for almost 30 minutes. I had to go get the status. Service goes beyond just checking in and the service of the vehicle. I only had an oil change, not even a tire rotation, it should not have taken over 90 minutes. This was my only complaint, everyone was polite and professional.