Jessica was an amazing service adviser. She took the time to research the maintenance my car needed where others previously failed to investigate it. She did it with a friendly smile, patiently answering my questions along the way. YOU need to retain her. She’s an absolute asset to your team.
4/16/2025
Debra M. VERIFIED CUSTOMER
I have always received great customer service. No complaints from me. Keep up the great work!
4/16/2025
Cheryl P. VERIFIED CUSTOMER
I'll complete the survey.
4/16/2025
Zena B. VERIFIED CUSTOMER
He was extremely helpful.
4/16/2025
Rebecca L. VERIFIED CUSTOMER
Thanks so much!
4/16/2025
Kurt T. VERIFIED CUSTOMER
Jacob did a great job with helping me with my car. He was very informative about what Toyota thought the car needed. Unfortunately I can't afford all of that, but he still did a great job.
4/16/2025
Jin Y. VERIFIED CUSTOMER
Miss Bridges was very professional and very helpful and answered all my questions. She is an asset to your team.
4/16/2025
Robert J. VERIFIED CUSTOMER
The service was great but the truck was not washed.
4/16/2025
Lorie H. VERIFIED CUSTOMER
Jacob was extremely pleasant.
4/16/2025
Shivaji M. VERIFIED CUSTOMER
Invoicing was not satisfactory,
4/15/2025
Jane R. VERIFIED CUSTOMER
Jacob was one of the most curteous, helpful, and thorough individuals I’ve experienced in the service department. And please note that is really saying something since your dealership has always provided me with excellent service…both in sales and service. And I thank you for that!
4/15/2025
Thomas D. VERIFIED CUSTOMER
Great service.
4/15/2025
William L. VERIFIED CUSTOMER
Outstanding
4/15/2025
Teri P. VERIFIED CUSTOMER
He was thorough, explained services needed and I felt confident working with him.
4/14/2025
Kourtney D. VERIFIED CUSTOMER
Andrea was kind, friendly, and informative. It was my first time at the service department and she didn't shame me for parking in the wrong area, instead she told me I was free to park in the designated area next time. She gave me a time frame for service length and was informative when everything was done.
Thank you!
4/13/2025
Cindy O. VERIFIED CUSTOMER
Joe was awesome!
4/13/2025
Janice C. VERIFIED CUSTOMER
Everyone was so kind and I have never had any problems with the service or work being completed. Excellent job with a smile.
4/13/2025
Timothy H. VERIFIED CUSTOMER
This was the worst experience I've had with servicing at your dealership as the ball was dropped in several occassions. I was misquoted on recommended servicing. Even after I checked about the long wait I was once again told incorrect information and waited even longer, only to find out the service that was supposedly being conducted was actually not done. I feel like I wasted an additional hour for nothing and it could've been avoided. Especially after I specifically called it out. I was visibly upset and the service advisor had unprofessional responses.
I had to leave after waiting so long but later called and requested a manager to call me about this situation and was told Rick would call me in about an hour. He did not call back as expected. Another dropped ball, not what I would expect from an authorized dealer to a long time customer.
4/13/2025
Juryann V. VERIFIED CUSTOMER
Super fast service today, the rep was very friendly and helpful. Thank you!
4/13/2025
Cathleen B. VERIFIED CUSTOMER
Kennedy was very polite, very friendly and was a pleasure to work with. She answered all of my questions and was very knowledgeable. She gets a 10 in my book!