The information re: needed replacement of lug nuts @ about $485.00 was info I wasn’t expecting. I’ve run the diagnosis by another Toyota repair & they had NOT heard of this issue as a problem. Also 2 tire companies confirmed in their industry it wasn’t an issue. This situation confuses me.
4/19/2025
Peter M. VERIFIED CUSTOMER
The experience with Toyota of Puyallup was seamless from the first phone call through completion of service. We’re on a three-year lease, about halfway through, so next time I visit the dealership I might drop in on the sales office to do some long-term planning on what’s next.
4/19/2025
Jennifer H. VERIFIED CUSTOMER
Thank you for great service. I was able to get out earlier than expected which is awesome. Bret was very nice and helpful with a question I had.
4/19/2025
Frits A. VERIFIED CUSTOMER
4 ****
4/19/2025
Tariq K. VERIFIED CUSTOMER
Very nice service staff
4/19/2025
Trent E. VERIFIED CUSTOMER
Originally a diagnosis job for headlight issues. After further inspection It turned into a much bigger job. 2.5 day job (originally told) of replacing timing chain cover. However, my truck was there for 16 days. I got 1 call the day I dropped it off and the oil leak diagnosis/need to replace timing cover gasket. I just happened to call for an update the day it was finished. I did not feel my truck was a priority. Thankfully I had a back up vehicle at home. He was nice but I would of liked some progress updates and why it took over 2 weeks.
4/19/2025
Dennis K. VERIFIED CUSTOMER
Great service. Thank you Jacob and team.
4/19/2025
Aaron L. VERIFIED CUSTOMER
I had specific things I needed repaired and they were ignored. I had to keep insisting. To the point that they said what I needed repaired was not needed even though I had verified myself and it was the reason I sent it in. It makes me doubt about the inspection I am being charged for. There needs to be better communication between your staff and some control set in place to make sure that the services that are being charged are the se4vices being provided.
4/19/2025
Eric N. VERIFIED CUSTOMER
Jacob was great. The whole process was painless. I appreciate the car wash coupon as I just washed the van so now can use it when needed. Thanks!
4/19/2025
Richard B. VERIFIED CUSTOMER
Efficient and pleasant. Gave me the information I needed and had the answers to my questions. Give her a raise.
4/19/2025
Rodney D. VERIFIED CUSTOMER
Took a week to change oil and put a new battery in...all warranty work..no loaner and didn't even wash vehical..☹
4/18/2025
Peggy M. VERIFIED CUSTOMER
Was fast and complete! Did have to wait to long!
4/18/2025
Travis R. VERIFIED CUSTOMER
Very nice and professional!
4/18/2025
Kaysie S. VERIFIED CUSTOMER
I asked if they could check my cabin air filter because there was a weird smell coming from it. They said they checked it and it was fine, but when I got back in my car, I could still smell the weird smell. Little upset about that. Otherwise everything else was good.
4/18/2025
Sam T. VERIFIED CUSTOMER
She was very professional,courteous and pleasant to do business with.
4/18/2025
Catherine E. VERIFIED CUSTOMER
He was very nice. He explained everything very well. I love my Toyota, and it’s safety features have heped me many times.
4/18/2025
Nicholas P. VERIFIED CUSTOMER
Bret was very helpful and ensured my vehicle was completed in a timely matter. Thank you again!
4/18/2025
Jeffery V. VERIFIED CUSTOMER
Very fast to get my truck in to change oil . Muxh better then a year ago. Very happy with service thank you
4/18/2025
Michelle M. VERIFIED CUSTOMER
Great services and communication with everything
4/18/2025
Michael B. VERIFIED CUSTOMER
Cynthia was a joy to talk to and my service was quick and thorough.