Along with the 5000 mile service, I arrived with a tire low on air pressure. When the service was complete, I was told that they couldn’t patch the tire because they didn’t have the correct tool and they were also unable to rotate the spare tire because they were unable to locate the tool to lower the spare from under the vehicle. I was told to go to a Discount Tire right away to get it patched. I did that, where I waited for two hours to get service. When Discount Tire removed the wheel, there was no puncture. It turns out, Toyota of Puyallup swapped the flat and the spare and did not reset the TPWS to indicate tire pressures correctly. Needless to say, I didn’t wait longer for Discount to patch the flat tire because it wasn’t until I reset the TPWS when I was able to confirm its location on the vehicle.
8/18/2024
Edison L. VERIFIED CUSTOMER
Good job
8/18/2024
Anatoliy G. VERIFIED CUSTOMER
I was welcomed in a very professional way and everything went well. Truly grateful.
8/18/2024
Jeffrey C. VERIFIED CUSTOMER
I always appreciate how things go when I go to your facility!
8/18/2024
Connie P. VERIFIED CUSTOMER
$300 labor to fix back lifting on the Toyota RAV4, ridiculous
8/17/2024
Marcelle A. VERIFIED CUSTOMER
Company Ethics needs improvement.
8/17/2024
Nanami A. VERIFIED CUSTOMER
Always great customer service!
8/17/2024
Alvin P. VERIFIED CUSTOMER
Outstanding
8/17/2024
Brian Q. VERIFIED CUSTOMER
I was very pleased with Nick's professional manner and information ne gave me
8/17/2024
Suzanne O. VERIFIED CUSTOMER
Everyone was exceptionally nice and professional. Thank you. A great experience!
8/17/2024
Randolph P. VERIFIED CUSTOMER
Good people ????
8/17/2024
Reggie F. VERIFIED CUSTOMER
Best service I have had since I was going to Toyota, the last the sits in the middle of the two desk (forgot her name ) to left when you walk in from dropping off your car, gave me the best customer service I have revived and I have been there since 2016, she greeted me and was polite and patient and gave me all the proper information about my visit and gave clear instructions . After my car was done she went of her way to find me and give me all the info and paper work and keys so that I could go ! BEST EVER!
8/17/2024
Daniel G. VERIFIED CUSTOMER
Excellent service. Proactively solved an issue. The Burien Toyota did not order a second key. He brought this up before I could even mention it. The Toyota brand and customer service were obviously important to Ben. I have owned 5 Toyotas. 2 from your dealership. It is where my next will come from.
8/17/2024
Carrie L. VERIFIED CUSTOMER
Toyota of Puyallup is amazing
8/17/2024
James N. VERIFIED CUSTOMER
Not satisfied at all
8/17/2024
Cheri M. VERIFIED CUSTOMER
This was my first 5000 mile check up for this vehicle. So they really didn't do much in this visit. There wasn't even an oil change. But at least they got me out in under an hour.
8/17/2024
Ronald A. VERIFIED CUSTOMER
Joseph was just fine. It seems the shop is looking for a rattle in my driver side mirror when the truck is being driven, even after I have said it rattles when I shut the door. I showed this to 2 different people at my appt. If that’s the way the mirror is supposed to be that’s ok but it wasn’t that way when I took delivery. Also, I was less than happy to say the least when I say my “maintenance required” light on as I was leaving. According to the sticker on my windshield, I need an oil service in about 500 miles (the date on the sticker is actually the 14th, when I had my truck in! Couldn’t this have been done rather than me making another appointment in a couple of weeks?
8/16/2024
Stephen H. VERIFIED CUSTOMER
Kennedy did great and got my vehicle in quickly and worked efficiently. Very happy with my first oil change. Thank you!
8/16/2024
James T. VERIFIED CUSTOMER
Andrea was awesome and extremely helpful and friendly. Anyone would be lucky to have a customer service interaction with Andrea. Thank you Puyallup Toyota for hiring such high quality staff.
8/16/2024
Dennis T. VERIFIED CUSTOMER
Very pleased with the service and experience. We just moved back to Washington from Oregon and am happy to come back to Toyota of Puyallup