I never received the checklist for the oil change that shows how everything looked. Rebecca did not check us out, so not her fault.
I would like it mailed to us please.
Thanks
8/23/2024
Rustin S. VERIFIED CUSTOMER
She was very helpful :)
8/23/2024
Peter W. VERIFIED CUSTOMER
Nice and friendly service.
8/23/2024
Ahmad R. VERIFIED CUSTOMER
I stopped my vehicle but I received it back without services to be done reason technical employee could not find the issue which create question why
8/23/2024
Donna H. VERIFIED CUSTOMER
Ok.
8/23/2024
Robina Q. VERIFIED CUSTOMER
Thank you so much for great service!
8/23/2024
Jerome L. VERIFIED CUSTOMER
No additional comments at this time.
8/23/2024
Vance S. VERIFIED CUSTOMER
Great work
8/22/2024
John G. VERIFIED CUSTOMER
Why would we want a free trade appraisal on a new vehicle? Plus the way you treated our grandson when he left your employment, it will probably make us think twice about our next purchase. That was your owners way of showing her teeth towards employees
8/22/2024
Norma Z. VERIFIED CUSTOMER
I am very grateful for the service and the help and the attention and they have a good team and good communication, thank you very much,
8/22/2024
Joshua B. VERIFIED CUSTOMER
Overall it was a great experience and the gal that I worked with was great. My only disappointment was that there is no more complementary car wash. I hope that comes back. Thanks!
8/22/2024
Jack S. VERIFIED CUSTOMER
KENNEDY IS GOLDEN!!
8/22/2024
Sandra S. VERIFIED CUSTOMER
Timely and informative
8/22/2024
Patricia O. VERIFIED CUSTOMER
Courteous, repair done in about of time as stated
8/22/2024
Juanita P. VERIFIED CUSTOMER
Thank You
8/22/2024
Jodine M. VERIFIED CUSTOMER
Very friendly and professional service.
8/22/2024
Michele R. VERIFIED CUSTOMER
The service team is very friendly. My appointment was supposed to take two hours and it took 3 1/2 instead.
8/22/2024
Sarrah W. VERIFIED CUSTOMER
If you do “Bravos” or something similar to that Jess in the service department deserves one.
I came in in a great mood to drop my car off but it changed quickly when I got some bad news (personal, nothing to do with TOP). She realized something was off and showed me compassion.
She got my loaner car keys and met me outside where I am started to cry from the news, she offered me and hug and let me vent to her about my Totaled 2015 Tacoma I had just learned was up at auction today.
That truck was my baby, she understood that and showed empathy to my situation. Being in an accident isn’t fun, regardless if I got a new 2025 corolla hatchback out of it - that’s not my truck and wasn’t my idea outcome EVER. THANK YOU JESS, I needed that today.
I appreciate you and hope you get the praise you deserve!!
8/22/2024
Robert H. VERIFIED CUSTOMER
I appreciate the way I was treated by everyone in the service department.
8/22/2024
Ashley R. VERIFIED CUSTOMER
When I initially called to make an appointment I had told them I needed the spring part for my gas lid since it was missing. Today I did not realize until I got there that I was there for a diagnostic appointment not a repair appointment. I already knew what was wrong with my car and told the person who scheduled my appt. It was also confirmed at the beginning of my appt and then at the end they were like you were right about what was missing. I initially was going to be charged $175 for something I already diagnosed. Luckily the payment was cut in half, however I do not think I should have been charged anything or that I was offered the choice to have them order it and come back when it arrived. I wish the scheduler would have had Toyota check for the part and order if needed and then have me come in for repair that I am more than happy to pay for.