Kennedy was awesome! Checked in expecting that when the service was scheduled previously that the loaner vehicle I requested would be ready but come to find out it was never setup by the advisor who helped me when I came in to service my 2023 Tacoma. Kennedy however made it happen for me the day I came in for my warranty claim. She really calmed my nerves and made everything so smooth. Thank you Kennedy I really appreciate you!
8/25/2024
Michael B. VERIFIED CUSTOMER
Jess was great, helpful and efficient.
8/25/2024
Mark S. VERIFIED CUSTOMER
My experience originally started a couple of weeks ago when I had my car serviced they found a coolant leak and I had them install a factory tow package. I want the kick sensor kit installed and when I picked up my car it was not to my satisfaction when it was explained to me the kick sensor could not be installed due to my car being from Canada and a programming issue. (Red flag) anyways I made my call to the manager and when they called me back and looked into the situation it was corrected. I work in the device industry especially with parts and service for class 8 tractor dealership. I know how things can happen and the communication issues. Long story short I am pleased with the out come and would recommend this dealership. After all it is about the service provided and when issues arise it’s how it’s handled afterwards. Thank you.
8/24/2024
Sherman D. VERIFIED CUSTOMER
Seem like your prices are going up to much.
8/24/2024
Scott B. VERIFIED CUSTOMER
Rebecca was very courteous and thorough.
8/24/2024
Mark S. VERIFIED CUSTOMER
I think the Brown Bear wash voucher was forgotten. I didn’t receive one.
8/24/2024
Jared K. VERIFIED CUSTOMER
Great service!
8/24/2024
Chinda L. VERIFIED CUSTOMER
Waited two hours for 2 keys to be cut and programmed; keys did not fit. New keys needed to be ordered so will have to wait to set appointment and come back. Already paid for parts and service, no offer of discount for error and inconvenience.
8/24/2024
Joseph O. VERIFIED CUSTOMER
Excellent service the young man that helped me,was confident and knowledgeable
8/24/2024
Frederick C. VERIFIED CUSTOMER
Efficient , do what they say needs to be done. Pleasant.
8/24/2024
Brennan F. VERIFIED CUSTOMER
Always a pleasure to have the car serviced by the team. Jessica Tulloh has been an amazing help and getting me taken care of with any questions or concerns I may have.
8/24/2024
Sally S. VERIFIED CUSTOMER
Could have given a free analysis instead paid 170 for nothing
8/24/2024
Dayna R. VERIFIED CUSTOMER
Toyota of Puyallup has taken good care of my 4Runner and Camry for years!
Thank You!
I am a very satisfied customer!
8/23/2024
Mike B. VERIFIED CUSTOMER
He did a great job and answered all my questions.
8/23/2024
Almar G. VERIFIED CUSTOMER
Excellent customer service was delivered by Ms. Andrea Carranza, thank you so much, she is a great asset to your company.
8/23/2024
Becky L. VERIFIED CUSTOMER
She was very pleasant and answered any and all questions that I asked her. I look forward to seeing her there again.
8/23/2024
Timothy M. VERIFIED CUSTOMER
Specific service request met our expectations. Upon leaving, it was EXTREMELY disappointing to have tech swing open the door of the car next to ours, dinging our car door with our first dent. On our 2021 Hybrid. Geeeeze.
8/23/2024
Randall C. VERIFIED CUSTOMER
Great job today repairing the rock coating on my right mirror. Your service coordinators are all great and professional.
Thank you
8/23/2024
Robin S. VERIFIED CUSTOMER
I asked for all my blinkers to be checked to make sure they were working. It’s as marked that they were working but when I got home to double check the front left one was not.
8/23/2024
Janice G. VERIFIED CUSTOMER
I appreciate how I am treated at Toyota of Puyallup. Smiling people and kind words and demeanor.