Andrea was great and professional as usual. Great customer service.
8/15/2024
Tera C. VERIFIED CUSTOMER
Thanks!
8/15/2024
Sandra P. VERIFIED CUSTOMER
Helpful, courteous, efficient
8/15/2024
Karenlynn L. VERIFIED CUSTOMER
She is a asset to your company. She was very sweet and very kind. I went on a walk and she was kind enough to let me know when my car was done.
8/15/2024
James Z. VERIFIED CUSTOMER
Fast, courteous, friendly service. :)
8/15/2024
Ron P. VERIFIED CUSTOMER
Jessica was great!
8/15/2024
Pacifico C. VERIFIED CUSTOMER
Satisfied
8/15/2024
Glenda D. VERIFIED CUSTOMER
Toyota placed a broken spark plug in my vehicle. I told them something wasn't right and they still didn't catch their error. When I returned for THE 3RD TIME to explain, they almost didn't give me a new one. I should have been fully refunded for this massive error but was denied this. I have been a loyal customer for over 12 years!!! This whole thing was extremely upsetting. This is not a good way to do business.
8/15/2024
Byron N. VERIFIED CUSTOMER
Chance was helpful in answering my questions regarding the two prepaid maintenance packages now being offered. He also checked me in at the service desk and communicated throughout the time my truck was being serviced.
8/14/2024
Norma B. VERIFIED CUSTOMER
After a power steering rack, replacement and total realignment, my forerunner is not driving correctly. It felt like I had no power steering at all after I picked it up, so I called made arrangements to have it towed in because I don’t feel safe driving it with a steering, not working correctly, and will pick up an owner loaner tomorrow. Check over the power steering rack and alignment once again.
The service advisor was friendly and was very attentive to my concerns and helped me to get scheduled back in to have my forerunner rechecked
8/14/2024
Suzanne S. VERIFIED CUSTOMER
Nick was very helpful and kept me updated on my repairs. It was completed within the timeframe promised and was priced well. I’m very happy with the service I receive from Toyota of Puyallup.
8/14/2024
Jonathan D. VERIFIED CUSTOMER
I came in at 2 pm for a 2:30 pm appointment. No updates on my car while I wait. I texted at 4:23 pm and asked for an update, no reply. Finally a gentleman around 4 pm called my name and asked if anyone talked to me about my car and I said no you’re the first one that has talked to me about it. 4:41 pm I was still waiting for my car to be pulled out front. 4:45 I was in the car, started it and all the messages and check engine light were gone. I get home and shut off the car. I decided to start the engine then all the messages and check engine light came back. I know a purge valve needs to be replaced but what the hell was that glitch?
8/14/2024
Gary W. VERIFIED CUSTOMER
Friendly service, on time.
8/14/2024
Shannon M. VERIFIED CUSTOMER
Excellent service!
8/14/2024
Patty S. VERIFIED CUSTOMER
Joseph did a great job keeping me informed on what was happening with my vehicle at all times. He was professional and helpful.
8/14/2024
Walden M. VERIFIED CUSTOMER
Always good service
8/13/2024
Christopher H. VERIFIED CUSTOMER
Excellent service as usual.
8/13/2024
Dellis S. VERIFIED CUSTOMER
Very customer oriented.
8/13/2024
Darrell P. VERIFIED CUSTOMER
When I (Julie Petorak) made the appointment I was told this would be the last time under the service contract. My husband and I are retired and we have low annual mileage usage. When I checked in for service I was told we fall under a one year grace period and actually have until July, 2025 with several services left. I was called when our vehicle was ready to be picked up after the service and told no filters needed to be changed. When I arrived I was told filters were changed and I was charged accordingly. Conflicting information. I not feeling confident with your Service Department. I may need to take my business elsewhere.