It is always a pleasure to work with Helen. She is always polite, responsive, and has excellent communication skills. Thank you so much Helen, I always appreciate all your help and service!!
11/13/2025
Larraine P. VERIFIED CUSTOMER
I appreciate Tony Hang’s help and advice in keeping my car in good condition.
11/13/2025
Salve G. VERIFIED CUSTOMER
I had an outstanding experience at Crown Lexus thanks to Tony Hang, the service advisor who went above and beyond to take care of me. From the moment I arrived, Tony greeted me with genuine professionalism and made sure I fully understood every step of the service process. He was transparent, knowledgeable, and always kept me updated — which really made a difference.
Tony truly represents what exceptional customer service should be. He made the entire visit smooth, efficient, and stress-free. It’s rare to find someone who combines such technical expertise with genuine care for the customer. Because of Tony, I’ll definitely continue bringing my Lexus to Crown for service.
Thank you, Tony, for your dedication and top-notch service — you’re an asset to the Crown Lexus team!
11/13/2025
Wilson B. VERIFIED CUSTOMER
What more can I say about Tony. He’s the best!! He takes care of me, I trust him with my car. Very professional and such a pleasure to interact with. Crown Lexus should be proud of how he represents you guys as a company.
11/12/2025
Chris N. VERIFIED CUSTOMER
Mark always gives amazing service. He is very professional and personable. We really appreciate the premium service!
11/12/2025
Marilyn O. VERIFIED CUSTOMER
Excellent customer service. Helen service representative provides outstanding customer service. I am so appreciative of her excellent communication and honesty toward the customer. Thank you.
11/12/2025
Greg C. VERIFIED CUSTOMER
Great customer service as always !
11/12/2025
Stella G. VERIFIED CUSTOMER
Excellent and exceptional service!!! Thank you for a job well done !
11/12/2025
Norma D. VERIFIED CUSTOMER
Red carpet treatment
11/12/2025
Eric D. VERIFIED CUSTOMER
My whole service experience was great.. Tony hang went above and beyond to see that my needs were met. My loaner vehicle was clean and so was my vehicle upon return..
11/12/2025
Anthony O. VERIFIED CUSTOMER
Thanks
11/12/2025
Ashley S. VERIFIED CUSTOMER
Great communication and customer service
11/12/2025
Diann P. VERIFIED CUSTOMER
I was completely satisfied with Tony's service. There didn't appear to be a process in place to manage the issue, particularly because I called when I received this notification, confirmed that the part was in and was advised to go to the Service Dept, then to the Parts Dept. Very unorganized. Employees were pleasant but unhelpful.
11/12/2025
Hazel S. VERIFIED CUSTOMER
I sent my husband in my place for my appointment. He arrived at dealer on time but was made to wait over 10 minutes even though no one inside had clients at their desks. He finally had to walk in and ask if anyone was available, Jennifer helped him but seemed bothered that he asked for help. He then informed her that he would be waiting for the vehicle, she didn’t confirm a good contact number for him, and instead was made to wait without being informed, I finally received a call that the vehicle service was complete while my husband sat in the waiting room. I am loyal to this dealership because it’s where I purchased my vehicle but customer service needs to be improved. This is not what I have come to expect from such a reputable brand as Lexus.
11/12/2025
Julia V. VERIFIED CUSTOMER
Excellent
11/12/2025
Tony M. VERIFIED CUSTOMER
Great service
11/12/2025
Ansuya P. VERIFIED CUSTOMER
Great service from when I got there until service was done.
Great job Tony
11/12/2025
Amber M. VERIFIED CUSTOMER
Overall great experience.
11/12/2025
Juanita J. VERIFIED CUSTOMER
Mr. Temores was courteous and professional while helping me with my vehicle services. Mr. Temores also advised me on my upcoming services needed. I appreciated the information and will schedule the needed to keep my vehicle in prime condition.
11/12/2025
Willie S. VERIFIED CUSTOMER
The place was clean and available free coffee, and Tony Yang was friendly and very helpful.