George Gonalez is the best. Always made me feel comfortable and happy
11/26/2025
Michelle A. VERIFIED CUSTOMER
Very personable remembered me from months ago was honest and gave me up-to-date information. Will definitely recommend him to others and continue to have him service my car.
11/26/2025
Adriana M. VERIFIED CUSTOMER
Customer service was great! Christian was very helpful and answered all my questions. Over the phone appointment was super easy to make and my oil change and inspection was done in a timely manner. Thank you!
11/26/2025
Brian F. VERIFIED CUSTOMER
Alfred provided status updates. He provided me with a comprehensive information on what was going to be done and what they performed when I picked up the car.
11/26/2025
Tracy Z. VERIFIED CUSTOMER
Tony was very helpful and polite. I was appreciative that the time estimate for the work was accurate.
11/26/2025
Manju K. VERIFIED CUSTOMER
Thank you to Ben tire specialist and service advisor Chris. Thank you for your assistance in our vehicle needs!
11/26/2025
Alexandria J. VERIFIED CUSTOMER
Jennifer genuinely assisted me in every area of my service request and she went above and beyond to make me feel comfortable. Her demeanor helped me to trust that my car was in good hands and would be fixed in a timely manner. I definitely will return with any future service needs because of the experience Jennifer created for me. Thank you.
11/25/2025
Saul C. VERIFIED CUSTOMER
Great service and attitude from Jennifer .
11/25/2025
Keith T. VERIFIED CUSTOMER
Yes I am satisfied with Jerry Temorres at Crown Lexus. He did good job and verry friendly.
11/25/2025
Jennifer M. VERIFIED CUSTOMER
Satisfied with attentions and service given from the time I came in till I left the dealership. Thank you!
11/25/2025
Kirollos N. VERIFIED CUSTOMER
Jennifer was great. However whoever scheduled my appointment over the phone was extremely rude, unprofessional, and aggressive in how she spoke. She cut me off, spoke to me in an extremely condescending manner, didn’t put in the loaner request as asked, and even hung up on me. Considering how much we pay for service, your scheduling staff should be better trained.
11/25/2025
Omar P. VERIFIED CUSTOMER
Tony was upfront, honeest, respectful and fully engaging. He has superb customer service skills.
11/25/2025
Kerry E. VERIFIED CUSTOMER
Great service Tino
11/25/2025
Carlos C. VERIFIED CUSTOMER
My car was delivered back to me with a dent on my door. NOT HAPPY AT ALL!!!!
11/25/2025
Ana Lilia. VERIFIED CUSTOMER
Mr. Santos did a great job helping me with my car today.
11/25/2025
Peggy G. VERIFIED CUSTOMER
Great experience.
11/25/2025
Talha I. VERIFIED CUSTOMER
Great job. Very prompt
11/25/2025
John L. VERIFIED CUSTOMER
Great service - as always!
11/25/2025
Gary Z. VERIFIED CUSTOMER
No complaints
11/25/2025
David P. VERIFIED CUSTOMER
Jennifer was amazing and very informative about the work that was going to be done and her recommendations for other preventative services. She made the check in process smooth and painless. However, there was a huge disparity between the check in and pick up processes. My wife picked up our car and had some questions about the work that was done. Leticia Estrada was not helpful at all and seemed very disinterested in helping her. Her affect was so flat she came across as almost rude. Given the amazing customer service we have always received from Crown Lexus this experience with Leticia was very surprising and disappointing. Maybe she was having a bad day. My wife even asked her about it and Leticia paused and then responded “Not really”. She made no effort to find someone to answer her questions, instead just saying to go ask the person who first talked to her when she walked in.