Great service. Jerry did a great job communicating with me and setting expectations.
1/21/2026
Ansuya P. VERIFIED CUSTOMER
Very nice gentleman
Informative and attentive
Keeping updated while I was waiting
1/21/2026
Gia Bao. VERIFIED CUSTOMER
Robert was very nice, he helped me with everything
1/21/2026
Mia C. VERIFIED CUSTOMER
No Lexus rental car available when I had made appointment I was set up for one. Shuttled to car rental they had no cars said it would be 1 hour . Missed my appointment and was charged a no show fee which I am not happy about. I picked up my car and did not get it serviced. I am hoping there will be some sort of compensation for this extremely negative experience. This is not what I expected as a Lexus dealership. I have left 2 messages for the service manager with no response. Getting ready to write a yelp review regarding this experience.
1/21/2026
Andrea G. VERIFIED CUSTOMER
Thank you Elijah Dominguez.
Andrea M Gutierrez
1/21/2026
Stephen L. VERIFIED CUSTOMER
George really assisted me in getting a new run-flat tire after Lexus roadside services delivered my car in a tow truck. I was surprised this whole process worked very well.
1/21/2026
Amber G. VERIFIED CUSTOMER
Elijah was great to work with and very thorough.
1/21/2026
Manuel G. VERIFIED CUSTOMER
Mark Gray was very helpful and gave me THE BEST service! He answered all of my questions and was very nice. I give him 10/10! THANK YOU MARK YOU ARE THE BEST!
1/21/2026
Arthur L. VERIFIED CUSTOMER
Thank you,
gerardo was very attentive to my car needs, especially since I had to have the smaller battery replaced even though I have only driven the car for 13 months. Very upsetting, but the experience at crown made up for it. Thanks
1/21/2026
April C. VERIFIED CUSTOMER
Robert is very professional and kind. I am so happy he is my service advisor.
1/21/2026
Wayne S. VERIFIED CUSTOMER
Alfred always shows the upmost professionalism and goes the extra mile to help his customers.
1/21/2026
Eunice C. VERIFIED CUSTOMER
Mark Gray was very helpful and professional. He made it easy to wait for my vehicle by offering me all the comforts that Lexus had to offer.
1/21/2026
Xavier P. VERIFIED CUSTOMER
Chris amongst the best when it comes to being a service advisor. 5 stars!
1/21/2026
Manpreet S. VERIFIED CUSTOMER
Every buddy friendly and nice person
I love this place
Very neat and very clean every thing
Thank you crown lexas Ontario
1/21/2026
Sherri M. VERIFIED CUSTOMER
I love Alfred! He's the best! He always gives me the best service! Im so fortunate to have him. He listens to me and very friendly and professional! He's such a pleasant man to be around.
Thank you Lexus for hiring him!
1/21/2026
Marshall L. VERIFIED CUSTOMER
Always extremely satisfied with Helen’s customer service.
1/21/2026
John S. VERIFIED CUSTOMER
Amazing service five star all the way!
1/21/2026
Maya Christine. VERIFIED CUSTOMER
I had an exceptional experience at the Lexus service center, and it was truly thanks to Alfred. From the moment I arrived, Alfred was professional, attentive, and incredibly helpful. He took the time to clearly explain everything my car needed, answered all of my questions, and made the entire process smooth and stress free. His communication was excellent, and I genuinely felt that my car was in great hands. Customer service like this is the reason people stay loyal to Lexus. Alfred went above and beyond, and I couldn’t be more pleased with my experience. Highly recommend!
1/21/2026
Eric W. VERIFIED CUSTOMER
Helen was very attentive and helpful. A quality service representative for Crown Lexus.
1/20/2026
Jonathon V. VERIFIED CUSTOMER
Crown was personable in every sense of the matter. Heard me out on my issues. Meet my expectations. Nothing but love to crown lexus. Hopefully they can help me more in the future