George Gonzalez provided excellent customer service.very informative and helpful. 5 ⭐️
12/20/2025
Cintia M. VERIFIED CUSTOMER
Great customer service!
12/20/2025
Simon C. VERIFIED CUSTOMER
Thank you.
12/20/2025
Derek B. VERIFIED CUSTOMER
Always wonderful to see and work with Mark.
12/19/2025
Reynaldo M. VERIFIED CUSTOMER
Outstanding service experience all around. 10/10 !!
12/19/2025
Rajwinder K. VERIFIED CUSTOMER
He was very helpful with what I needed. Helped guide me to what I needed to get done. Thank you!
12/19/2025
Stephen L. VERIFIED CUSTOMER
Jennifer was nice and professional. And, the mechanics did a great job as usual. The only issue I have is my service manual with the recommended factory services is much different than what Jennifer sees on her terminal. Also, she was not able to see my previous service history. For example she recommended changing out spark plugs on this service but I told her it was done about 10,000 miles ago. The same with a brake fluid flush and an engine air filter. Note I paid for the factory recommended services when I purchased this vehicle so it’s imperative that you keep your system up to date on my services. Thank you.
12/19/2025
Donald R. VERIFIED CUSTOMER
He was extremely helpful and made the entire process seamless. He kept me informed about the status of my vehicle and explained everything in a way that was easy to understand. Truly professional service!
12/19/2025
Marilyn O. VERIFIED CUSTOMER
Helen is the best service representative. She always makes sure my vehicle is properly cared for. She keeps me up to date on progress and is never pushy about repairs. She is always kind and friendly ❤. Thank you.
12/19/2025
Marieta R. VERIFIED CUSTOMER
Christian is the perfect person for this job. He really knows everything about his job.
12/19/2025
Andrew W. VERIFIED CUSTOMER
Alfred was professional and informative from the time I called until the time I picked up my car. I prefer to only deal with him in the future. Lexus hired well!
12/19/2025
Helen M. VERIFIED CUSTOMER
Chris is an excellent Advisor and he makes me feel very comfortable with how he speaks to me and his knowledge of the Lexus cars.
Thank you Chris
12/19/2025
Jana R. VERIFIED CUSTOMER
He always provides the epitome of customer service and professionalism. I appreciate him always being upfront and direct with me. I always ask for Faustino when I make an appointment.
12/19/2025
Geramie B. VERIFIED CUSTOMER
Great service. Very kind and professional.
12/19/2025
Larry J. VERIFIED CUSTOMER
We dropped our new Lexus RZ off for recall service. We were told that there would be free Uber to and from your service center. When we got there, we found out that it was only free one way, so my husband took the Uber home but I had to drive him back to Ontario the next day from our house in Glendora when the car was done. This took 45 minutes one way!
To make matters worse, after dropping off the car, right after getting home, we received a text message that the car was done. If it was going to take only an hour, it would have been nice to be told this so we would have had the option to wait for the recall repair to be done instead of taking almost 2 hours one day to deliver the car to your dealership and then another 2 hours to go and get the car the next day.
Poor communication from your service department!
12/19/2025
Janell A. VERIFIED CUSTOMER
Jennifer met me promptly at the drive up. She quickly processed my issue & invited me to have a drink or coffee while I waited. Within 30 minutes she let me know that the issue was a needed software update & an estimated wait time. In less than the time estimate, she notified me in person that the update was complete & the cate was ready.
12/18/2025
Caixia C. VERIFIED CUSTOMER
The service is good,thank you
12/18/2025
Sarah L. VERIFIED CUSTOMER
Mark was to the point and got me on my way quickly while being kind and knowledgeable. I was satisfied with my service and the time frame it was completed in.