Faustino was really great with customer service and communication. He’s professional and happy he was able to help me out for what services were needed.
12/28/2025
Latasha S. VERIFIED CUSTOMER
He did such a good job helping me today. I was very happy and he made the whole process very easy.
12/28/2025
Nahum V. VERIFIED CUSTOMER
Very smooth and great job
12/28/2025
Michael B. VERIFIED CUSTOMER
Faustino was great!
12/28/2025
Rosemary R. VERIFIED CUSTOMER
George Gonzalez provided excellent customer service throughout my visit. He was professional, knowledgeable, and took the time to clearly explain everything regarding my vehicle. He kept me informed, was responsive to my questions, and made the entire service experience smooth and stress-free.
12/28/2025
Iris L. VERIFIED CUSTOMER
Excellent service with loaner car!
12/28/2025
Shera S. VERIFIED CUSTOMER
Chris Santino’s was an excellent service rep. He was thorough, professional and explained items where I could understand. It was a pleasure.
12/27/2025
Jerry B. VERIFIED CUSTOMER
Another outstanding job from Mr. Tino!
12/27/2025
Donovan T. VERIFIED CUSTOMER
Helen is a very valuable asset to the Crown Lexus team. She takes care of the customer and makes the vehicle repair process effortless and time efficient. I also enjoy watching the repair technician video breakdown that is sent to me before repairs are done. Thank you to everyone on the Lexus team for keeping my vehicle serviced and road worthy. Happy Holidays!!!!
12/27/2025
Connie B. VERIFIED CUSTOMER
George went above and beyond today to accommodate me after my reserved appointment fell through. I am very grateful to him. Great service! Thank you!
12/27/2025
Bud W. VERIFIED CUSTOMER
You are blessed to have Helen in your dealership.
12/27/2025
Bridget C. VERIFIED CUSTOMER
Christian provided excellent customer service. He was courteous, thorough and friendly. Also, I enjoyed his music. It was pleasant.
12/27/2025
Jose J. VERIFIED CUSTOMER
Helen ver professional and easy to talk to
12/27/2025
Michael L. VERIFIED CUSTOMER
She did not push for unneeded optional services. She was friendly and checked to see when the car would be ready when I asked her.
12/27/2025
Rafael D. VERIFIED CUSTOMER
Great service
Thank you
12/27/2025
Yoedono S. VERIFIED CUSTOMER
Thank you for the service.
12/26/2025
Esmeralda L. VERIFIED CUSTOMER
Jerry was amazing! Thanks for always being on my side and watching out for my safety!
12/26/2025
Stephanie S. VERIFIED CUSTOMER
I was completely satisfied w/ my Lexus service. Thank you. I will return for my next service
12/26/2025
Jeromy A. VERIFIED CUSTOMER
What a great guy! He delivered my Lexus on time with a lot of maintenance issues, and he even gave me a loaner car that was available because I forgot to request for one. Excellent service today as it was Christmas Eve and he was the only guy working hard accomodarinh everyone. He even doubled checked the work. Hopefully Lexus can give him like $10,000 pay raise for all the hard work the hard work he did today.
12/25/2025
Lisa G. VERIFIED CUSTOMER
The reason I brought the car back after my 60000 mile service is because BOTH the driver and passenger side air conditioning was not blowing cold.(It worked fine before my service). I had asked Tony Hang to have BOTH sides looked at and fixed.
When I arrived to pick up the car at around 2:30, Tony greeted me and told me to “wait 10 minutes”. I complied and then went to the cashier to get my paperwork. After going to the cashier and reading the paperwork, I saw that only the driver’s side was noted and addressed.I wanted to discuss this with Tony, but I couldn’t find him. Apparently he had left because there was a sign on his booth that said “out to lunch”.
When I got in the car and tested both sides I found that the passenger side was definitely not as cold as the driver’s side. There’s an obvious difference. I couldn’t discuss this with Tony because he was nowhere to be found. Thank you for fixing one side, but it doesn’t completely solve my problem. Is it standard practice for your service advisors to leave before finishing a transaction?