Helen was great! Friendly, professional, she a good customer service ????
5/5/2023
Rani K. VERIFIED CUSTOMER
Good
5/5/2023
Anthony G. VERIFIED CUSTOMER
Faustino is excellent! I’m very pleased with his service.
5/5/2023
Melissa P. VERIFIED CUSTOMER
Alyssa was amazing! World class service from her today, concierge level treatment. Very appreciative of her help, thanks Alyssa!
5/5/2023
Marcilyn J. VERIFIED CUSTOMER
Tony always takes care of me above and beyond. He keeps me coming to Lexus for all my car needs. I couldn’t imagine Lexus without him!!
5/5/2023
Hernan L. VERIFIED CUSTOMER
Very happy!
5/5/2023
Trinidad B. VERIFIED CUSTOMER
Thank you also with your help today, even though it was raining.
5/5/2023
Jovelyn C. VERIFIED CUSTOMER
Tony is very helpful in assisting me with my car service. Good job Tony!!
I!
5/5/2023
Armida Q. VERIFIED CUSTOMER
Thank your for the great service along with David.
5/5/2023
Josie D. VERIFIED CUSTOMER
Jarrod Poulsen was ver helpful. (Helped me how to use my smart access card key ). Excellent service. Thank you.
5/5/2023
Edgardo M. VERIFIED CUSTOMER
Fiona has an amazing attitude I like working with her.
5/5/2023
Isela A. VERIFIED CUSTOMER
Alyssa was amazing. Very friendly, noticed that I had 2 small kids with me and asked if I preferred to wait inside as she checked in the vehicle. After the repair was done went to find me and complimented the kids to doing so well on a 2 hour service wait and gave them a small treat (after asking me for permission). She was very approachable, always smiling and made me feel confortable despite knowing it was going to be a long wait with 2 small kids. I rate her service 10 out of 10!
It’s nice to see a women as a service advisor!
5/5/2023
Anna A. VERIFIED CUSTOMER
Tino is amazing he greets you. He set up appointments and he always does things with the service smile. He’s very professional and and he really takes care of your needs.
5/4/2023
Teresita D. VERIFIED CUSTOMER
Very satisfied ????
5/4/2023
Vanessa C. VERIFIED CUSTOMER
The customer service could have been better. My husband has a Mercedes and we get his car serviced at the Mercedes in Ontario. Their customer service is top notch. At Mercedes, they let you know where the bathrooms are, walk you over to the coffee machines, and offer water and snacks. Here I just waited for my car and asked an associate where the bathrooms were.
5/4/2023
Sarah G. VERIFIED CUSTOMER
My service adviser was amazing!!! He knew I had to go to work right after and made sure I was done and out the door early!!! Love the on line communication throughout the service with the technician!!! Thank you crown Lexus!!! Always A+service!!!!
5/4/2023
Johnnie S. VERIFIED CUSTOMER
I was told by the service advisor that she would call me when the car was ready. Instead of calling me she called my husband who was at work and did not bring the car in I did. I told her I would stay and wait for the car to be fixed. She could have came over and let me know. Instead I was there longer than I needed to be and was told by my husband that the car was done and not Lexus staff. Not pleased with this service at all. I think we will go elsewhere where we have a better experience as long time Lexus customers. I am definitely willing to talk about this by calling me.
5/4/2023
Suzanne C. VERIFIED CUSTOMER
Friendly and efficient!
5/4/2023
Jimmy C. VERIFIED CUSTOMER
Nice guy.
5/4/2023
Jasmin D. VERIFIED CUSTOMER
Fiona is so efficient, knowledgeable, and super sweet! She definitely made the whole process of getting my car repaired fast and easy!