She was great from start to finish she took the time to explain everything to us, we give 10 stars for this. Thank you
1/9/2024
Judy R. VERIFIED CUSTOMER
Alyssa is one of a kind I greatly appreciated her customer service
1/9/2024
Magaly S. VERIFIED CUSTOMER
Okay. Thanks. Will fill it out
1/9/2024
Linda R. VERIFIED CUSTOMER
Mark Gray was great! Very accommodating, respectful & nice! He made sure that any questions/ issues I had were resolved. Great guy! Can’t wait to receive additional survey.
1/9/2024
Opeyemi B. VERIFIED CUSTOMER
Chris was very thoughtful and human. I say thanks again for his human consideration.
1/9/2024
Manuel P. VERIFIED CUSTOMER
He was very informative and polite
1/9/2024
Phillip L. VERIFIED CUSTOMER
Ok, will do.
1/9/2024
Carol M. VERIFIED CUSTOMER
Lexus has a great customer service. Mark was very pleasant and just love the emails with the updates of service and etc. would highly recommend your place for service. Thank you all very much
1/9/2024
Jennifer M. VERIFIED CUSTOMER
Thanks again Helen for always taking care of me! I'll see you soon for the maintenance that will be needed!
1/9/2024
Mary R. VERIFIED CUSTOMER
Helen is a great service advisor!
1/9/2024
Allen D. VERIFIED CUSTOMER
Alyssa was wonderful. She was accommodating and pleasant. However when I’ve picked up my car and inspected the outside of the car I’ve noticed that it was washed but not totally cleaned. There were tree sap….sticky spots and was very hard to take off.
1/9/2024
Antonio V. VERIFIED CUSTOMER
Did great
1/8/2024
Sally D. VERIFIED CUSTOMER
There was big oil leak when we brought the vehicle home. The mechanic forgot to tighten the oil drain plug.
1/7/2024
Anne J. VERIFIED CUSTOMER
I like to have this service system because I feel fafety to use my car.
1/7/2024
Kristin N. VERIFIED CUSTOMER
Great customer service, friendly, and professional.
1/7/2024
Enrique T. VERIFIED CUSTOMER
Alyssa was very professional and care about my time. Very straight forward, helpful and very courteous. Happy with her excellent customer service.
1/7/2024
Bertha V. VERIFIED CUSTOMER
I had a great experience with my service with Mark Gray. He was friendly, knowledgeable and kept to his word. My car was finished in a timely manner.
1/7/2024
Robert P. VERIFIED CUSTOMER
Helen K is the absolute best advisor to work with, she is friendly and well knowledgeable about the Lexus products.
1/7/2024
Ashely M. VERIFIED CUSTOMER
Dennis was nice until I declined to have my car engine opened up due to financial troubles recently, but I plan on bringing my car back in 2 weeks once I get the fund s in 2 weeks , his attitude towards me completely changed , he had a complete attitude, my car had the chalk writing on it , the same writing from when I dropped of my car , I found that odd and rude because thats the least that could of been done , I had payed my diagnostic fee like everyone else !!! I love Lexus so I’ll always be a Lexus customer but it’s weird to me that someone would be mad because I can’t afford my repairs at the moment , I hate that I had to write this .
1/7/2024
Regina Y. VERIFIED CUSTOMER
Alyssa was very attentive, understand, and courteous with our situation. She was professional and kind to us. She went above and beyond by inspecting our Lexus thorough and found a defect on the rim replacement. We were extremely impressed by her dedication to ensure we were satisfied with the job completed by Lexus. We will definitely be asking for Alyssa again!