I value the relationship I have with my service advisor (Helen Kassel) I can always count on her to deliver exceptional care. Thank you, Crown Lexus...215000 miles and she runs like a watch.
2/22/2026
Adilene M. VERIFIED CUSTOMER
Service was great! Very fast and attentive
2/22/2026
Regina O. VERIFIED CUSTOMER
From start to finish, Mark was professional, attentive, and made the entire experience smooth and stress-free. Mark went above and beyond to make sure all my questions were answered and that I felt confident every step of the way. Exceptional service like this does not go unnoticed. Thank you for making the process seamless and enjoyable!
2/22/2026
Randall M. VERIFIED CUSTOMER
Awesome service!
2/22/2026
Rachele P. VERIFIED CUSTOMER
My price quote was less than the actual balance. I gave my demographics when I received the quote which is surprising. Now I have to come back for the remainder of the service.
2/22/2026
Yesenia R. VERIFIED CUSTOMER
Robert was amazing and professional! Not pushy at all, love it! Thank you Robert for being so great with me. See you soon!
2/22/2026
Tara B. VERIFIED CUSTOMER
Elijah was very professional and very helpful. I loved how he took the time to explain the services needed and didn’t try to push sales. He definitely went above and beyond my expectations!
2/22/2026
Nanette W. VERIFIED CUSTOMER
Mark Gray did an excellent job of getting me in and out of the service department. I felt valued, and he explained everything to me that was gonna happened with my car. I appreciate his attention to detail and I will be back in the next 5000 miles to crown Lexus Ontario service department
2/22/2026
Bryan S. VERIFIED CUSTOMER
My Service Advisor was Alfred Nungaray.
2/21/2026
Kay C. VERIFIED CUSTOMER
Faustino provides exceptional service to me every time I bring my vehicle in for maintenance. He's quick and efficient, and I always request him as my service advisor.
2/21/2026
Ricardo M. VERIFIED CUSTOMER
Excellent service experience . Everything went smooth.
2/21/2026
Kalvin C. VERIFIED CUSTOMER
Excellent customer service, communicative and attentive. Great experience as always
2/21/2026
Mary F. VERIFIED CUSTOMER
I always appreciate the service I receive from Tony Hang and Crown Lexus
2/21/2026
Ron E. VERIFIED CUSTOMER
Gerry was helpful and assistive.
2/21/2026
Yuthy P. VERIFIED CUSTOMER
Thank you for your service my Lexus RX 350 2023
2/21/2026
Hanmei L. VERIFIED CUSTOMER
My car is not washed as promised. Check in marks are still on glass.
2/21/2026
Sue Y. VERIFIED CUSTOMER
Christian is always so helpful explaining exactly what service will be done and in a timely manner. Let’s me know when my car is ready for pick up and sees me out. An excellent member of your team!!
2/21/2026
Ramona D. VERIFIED CUSTOMER
Top class Service Operations
2/21/2026
David N. VERIFIED CUSTOMER
Hi Tony
Very sorry to bother you after your long day. I did pick up my car this evening. However, I apparently left my iPad inside the loaner car. I wasn’t able to speak to anyone in service or parts. I called too late (6:20pm). I did speak with a salesperson who promised to call me back. No call as of now.
Could I impose on you to make contact with someone in your service dept to please check my loaner car first thing tomorrow morning?
I will be Rancho Cucamonga tomorrow and can drop by to pick it up.
Thank you for any assistance you can provide.